Customer Services - £25k-£27k, permanent position, hybrid working (3 days in the office & 2 days at home). Location, Dartford, Kent. Responsibilities: Be the first point of contact for customers calling into the company Possess an exceptional telephone manner and efficient administrative support to the customer. The ability to deal professionally, empathetically, and efficiently with quotes, orders and customer returns. The ability to identify and execute upselling opportunities as well as following up on warm leads (Quotes). Maintain core system (BC and CRM) and other systems to ensure records are in order and are kept up to date Answering incoming call traffic efficiently and effectively to remove pressure from your colleagues. Accurate processing of quotes, orders, returns and invoicing as required Make outbound calls to customers with outstanding quotes to help close the sale Required experience: 2 years' experience in a call centre environment answering incoming traffic and making outgoing calls 2 years' experience in an outbound sales environment. Knowledge of CRM systems and processes My client is a large and rapidly expanding Engineering company looking for a Customer Services expert for the UK fleet team. If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration