Direct Reports and span of control: Head of Property Compliance, Head of Mechanical & Electrical, Head of Specialist Repairs
Dimensions (budget holder, level of contract/systems etc responsibility):
* Responsible for delivery of compliance related services of over 30,000 homes, 90,000 customers
* Controls budget >£20m per annum
* Responsible for headcount of circa 200 colleagues including managers and trades
* Member of the Property Services Senior Leadership Team
* Representation at operational panels to support Compliance Delivery
* Organisation leader
Created/Reviewed date: October 2025
Role Purpose
Oversee a blended model of in-house direct labour teams and external supply chain partners, lead and empower your teams to successfully deliver effective building, mechanical, electrical and regulated compliance related works and services across the organisation’s property portfolio to ensure our homes are safe and well maintained. Delivering against challenging KPI’s, ensure continuous improvement and customer safety across gas, fire, water, electrical, lifts, M&E and asbestos.
Working with the Property Services Director and Assistant Directors to shape and implement the Property Compliance Delivery strategies to deliver effective building/property regulatory compliance in line with statutory, regulatory and policy requirements. Instrumental in leading change and embedding a positive, enthusiastic, and empowered culture that enables colleagues to deliver good performance and great customer service.
Lead on new ways of working including the use of modern digital solutions to make our business more effective, agile, and responsive, requiring a forward and outward looking approach as well as an open mind and applying Lean principles in decision making.
Key Accountabilities
* Shape and contribute to the organisation’s long-term compliance strategy, ensuring alignment with national housing policy and emerging legislation.
* Lead on the effective management of statutory compliance, ensuring all regulatory and legislative responsibilities for gas, electrical, asbestos, fire safety, legionella, water, and lifts are delivered.
* Oversee the delivery of regulatory repairs within the required timelines such as Damp, Mould and Condensation, Disrepair cases, and HHSRS related complex repairs, oversee escalated complaints that require additional attention to de-escalate and resolve.
* Responsibility for preparing and presenting detailed assurance, risk and performance reports to the senior leadership teams and relevant committees / boards.
* Ensure services delivered have customers at the heart of decision making, proving excellent customer service which prioritises keeping them safe.
* Accountable for performance targets, budgets and work programmes, agreeing and monitoring these and ensuring team managers align and set objectives that deliver the strategic and directorate plan.
* Manage critical relationships with stakeholders both internally and externally including but not limited to, in-house colleagues and external contractors, senior stakeholders, governing bodies, external auditors and consultants and legal representatives.
* Lead a team which is capable of delivering all current and new regulated delivery, such as Awaab’s Law, HHSRS, and disrepair cases.
* Lead on external audits, inspections and regulatory reviews.
* Ensure effective property compliance 1st line assurance is in place for all areas of service and works delivery.
* Lead on the development of the compliance schedule, creating programmes on a pre-emptive cycle to ensure that the business remains compliant.
* Recruit, manage, coach, motivate, and develop colleagues within your team in line with organisational policies.
* Critically evaluate compliance information and KPIs, producing regular assurance reports covering all areas of compliance performance, processes, procedures, and statutory responsibilities.
* Oversee the development and on-going review of compliance related policies and procedures, in line with legislation and industry best practice.
* Ensure a sustainable suite of competent specialist Supply Chain partners is in place.
* Ensure that business compliance responsibilities are complied with in respect of properties where there is no maintenance responsibility.
* Responsible for a responsive aspect of repairs and maintenance in respect of Gas/Heating breakdown and Electrical repairs.
* Manage and set relevant budgets in respect of compliance activities, preparing future estimated expenditure for compliance programmes and work activities.
* Foresee future asset growth and changes to legislation to advise on future budget requirements that may impact future financial position.
* Maximise the organisation’s potential to deliver value for money for all workstreams by working closely with the leadership and management teams to ensure our property assets are effectively managed, maintained and improved in accordance with our strategic objectives.
* Develop and implement innovative policies and plans to improve compliance, mitigate risk and enhance service delivery.
* Ensure that identified risks are reported to the Director of Property Services as they emerge and are reviewed to agreed timescales with appropriate robust and tested mitigation plans.
* Enable a highly performing, well-motivated team of specialists are in place, encompassing specific requirements associated with leading an internal in-house delivery team supported by external contractors.
* Ensuring effective systems and processes are in place for delivery of all works and services supported by documented policies and procedures.
* Oversee that an open, transparent, and effective performance management system is in place based on accurate validate data with KPIs routinely on target.
* Develop commercial models for compliance delivery including cost, recovery, procurement strategy and contractor performance.
* Ensure that robust contract management and financial arrangements are in place based on realistic short- and long-term budgets.
Experience and Qualifications
* Educated to degree level and/or demonstrable relevant experience.
* Professionally qualified in a construction or building related discipline and/or the ability to demonstrate relevant experience.
* Significant experience of managing a large social housing asset portfolio and/or working in a regulated compliance sector at Head of/Director level.
* Strong commercial/financial track record.
* Proven leader with experience of proactively leading and managing large multi-disciplined teams, track record of motivating, coaching and inspiring high performing teams.
* Demonstrable track record of leading strategic business development, leading a business or large team through several cycles of business planning/execution.
* Proven ability to effectively set and manage large and varied budgets, analyse trends and forecast effectively, ensuring value for money and demonstrating strong commercial acumen.
* Experience of delivering change management across complex people, business, and digital projects and initiatives.
* Understands the importance of developing own and team emotional intelligence, will effectively coach others and drive a coaching culture to unlock potential and harness talent management.
* Excellent understanding of business functions and activities including Procurement, Finance, ICT, Governance, Health & Safety, People and Diversity, GDPR etc. requirements.
* Able to prioritise and assess risk to set & achieve targets, costs, and time deadlines.
* Experience of influencing and negotiating at all levels across the organisation, communicating effectively with external stakeholders, customers, colleagues and Board Directors, to include report writing and presentations.
* Excellent written skills, able to clearly articulate a business case, return on investment and requirement for business.
General
* Promote and maintain an active approach to health and safety, in respect of yourself, colleagues and customers.
* Ensure that the organisation’s Equality & Diversity Policy is fully implemented at all times.
* Comply with the requirements of the organisation’s Data Protection, Privacy & Confidentiality Policy, the IT Security & Usage Policy and supporting Data Protection Framework insofar as they relate to the duties of the role.
* If the role is a people leader, they will conduct suitable and sufficient risk assessments (including stress assessments) for their area of operations, record the findings and reduce risk to an acceptable level.
* This role profile is intended as a guide and is not an exhaustive list of the duties and responsibilities of this role. Such duties may vary from time to time without changing the general character of the role or the level of responsibility entailed.
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