Brent Care Navigation Service
This service has been running in Brent for over 6 years, since 2019. Care Navigators work with patients with long term health conditions or those with non clinical needs who regularly seek advice and support from their GP practice.
A 6-Month fixed contract, (until end of March) with the possibility of becoming a permanent position - The role is full-time, 35 hours per week, Monday to Friday, based at Vale Farm Primary Care Centre.
Salary is £29,484 (first 3 months of probation this will be £28,884).
You will be employed by Brent Mencap and providing a service for Harness (a GP locality in Brent) working as part of the ICM (integrated care management) team, based at Vale Farm Primary Care Centre.
Care Navigators support patients with long-term health conditions and navigating them to the right services, carrying out home visit assessments, reporting back on patients and working as part of a team.
As a Care Navigator you must be a good listener, have good communication and interpersonal skills. The post holder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a diverse, and sometimes challenging environment is essential.
Care Navigators will work alongside GP Network teams and other professionals to manage a caseload of patients referred for non-clinical support around the management of long term health conditions and/or other issues that adversely affect patients' health including
* Housing
* Income and Benefits
* Transport ( e.g. Taxi cards, blue badge applications)
* Employment, education or volunteering opportunities
* Healthy Eating (e.g. diabetes support, access to foodbanks or community cooking classes)
* Social isolation (e.g. befriending, floating support workers)
Care Navigators support the patients by:
* Introducing self-care and self-management
* Providing information and advice and at times advocating on their behalf.
* Signposting and referring to other services and following up patients to check progress.
* Developing manageable personalised goals for patients, their family and carers.
* Breaking down barriers between different providers, professions and services.
Care Navigators will also look into the following:
* Access to community activities that improve health and wellbeing.
* Access to reasonable adjustments within NHS services.
* Accessible information or communication support for people with visual or hearing impairments, learning disabilities or other disabilities.
Key tasks - Main Duties and Responsibilities
1. To work with patients to help identify and set goals and to explore self-care options alongside professional support.
2. To support patients, carers and their families to maintain independence by accessing the appropriate services at the right time.
3. To keep accurate and up-to-date records of their contact with patients on the relevant databases.
4. To gather, record and collate information, including case studies, in order to demonstrate the impact of the service.
5. To maintain and record accurate documentation and correspondence in line with professional and employing organisation guidance.
6. To improve patients' experience and quality of care by providing a point of contact for queries and regular updates to patients and colleagues.
7. To provide a point of contact for patients, their families and carers and to breakdown barriers to communication between patients and professionals.
8. To keep up to date with different services available in Brent in order to provide accurate and up-to-date information and advice to patients, their families and carers.
9. To build an effective rapport with different health and social care professionals and third sector organisations.
10. To respect and protect the confidentiality of matters relating to patients and comply with the requirements of the General Data Protection Regulations 2018 and NHS information Governance .
11. To undertake or follow risk assessments as appropriate.
12.. To undertake relevant training or learning and development activities.
13.. To seek and use supervision from line manager.
1. To comply with Brent Mencap's policies and procedures and relevant NHS policies.
2. To be responsible for the health and safety and safeguarding of patients, staff, volunteers and self.
3. To carry out such tasks and duties from time to time as may be required by the, Executive Director or Executive Committee of Brent Mencap.
Training will be provided and you will have access to our Directory of services to help you direct patients to the right services.
Please note, we do not accept CV only, if you are a suitable candidate we will ask you to complete our job application form.
* Applications close on Monday, 22nd September 2025.
* Interviews will be held during the week commencing Monday, 29th September 2025.
Please note that we will require proof of Covid vaccination record.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: £29,484.00 per year
Work Location: In person