About us At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to on-demand solutions. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The role As a Customer Support Executive, you’ll play a key role in keeping our Fleet accounts running smoothly. Based in our Fleet Support Centre in Stockport, you’ll ensure accurate, timely invoicing across customer platforms and internal systems, supporting quicker payments and reducing queries. It’s a role at the heart of our operational process — making sure every detail lines up and every customer account reconciles as it should. Day to day, you’ll manage data across multiple platforms, identify and correct discrepancies, resolve customer queries and work closely with colleagues in Operations, Account Management and Credit Control. Whether you’re updating bookings, preparing reconciliations or supporting customer review meetings, you’ll bring accuracy, pace and a commitment to getting things right first time. This is a role where organisation and attention to detail really shine. You’ll enjoy this role if you thrive in a fast-paced environment and take pride in maintaining high standards. You’ll build strong relationships across the Fleet team, support smooth account management, and help ensure our customers receive a service they can rely on. If you’re proactive, curious and ready to make a difference in a team that values quality and collaboration, this is a great opportunity to grow with us. Key responsibilities Download reports from customer platforms and internal systems, ensuring all data is accurate and up to date. Create invoices on customer platforms within required timeframes, maintaining high levels of accuracy. Reconcile customer platform invoices against the Halfords Autocentres and National Tyres ledgers. Identify and correct non-reconciling items, clearly documenting reasons and highlighting any emerging trends. Provide administrative support to ensure smooth day-to-day account management. Take ownership of customer queries, resolving issues promptly and professionally. Attend customer review meetings to discuss queries and provide insight. Update booking progress across multiple customer platforms. Liaise with operational colleagues, the account management team, and credit control to maintain smooth workflow and communication. Provide cover within the Fleet Contact Centre when required. About you Proven experience in customer service, ideally within a contact centre or operational support environment. Strong attention to detail with the ability to manage data accurately across multiple systems. Working knowledge of Connect (Fleet Contact Centre system) and familiarity with customer platforms such as 1link or R2C. Competent user of Microsoft Office with solid keyboard skills. Able to work flexibly, adapt to changing priorities and remain resilient under pressure. Strong communication skills, both written and verbal, with a positive and professional approach. Self-motivated, enthusiastic and keen to learn, with an inquisitive mindset. Comfortable working to KPIs and contributing to continuous improvement. Reward & benefits A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.