Job Description
We are recruiting for an SC Cleared IT Engineer on contract for a leading organisation based in Woolwich, London.
SC cleared customer facing skills required and ability to manage their own time. Pro-active nature essential.
Deployment skills
Windows7/10/11
Helpdesk, deskside support
Queue ticket management of tickets assigned to their Hub (and surrounding spokes)
Ensuring appropriate updates and call management to maintain Service levels as per contract
Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
Effective Management of disposals that go through their Hub as per contract
Triage and perform hardware repairs of in Warranty kit' and liaise with vendors for parts and returns as per contract
Locker replenishments where appropriate as per contract
Highlight potential issues with service/potential service improvements to their Team Leader