Salary: £28,000 base, £30,000 guaranteed in the first 12 months, £35,000 OTE.
Must Have: A Full UK Driving Licence.
Your Responsibilities as a Service Advisor
- Customers spend more time with Service than Sales, making the Service Advisor a key customer-facing role.
- Build long‑term relationships, manage the service journey end-to-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
What we are looking for in a Service Advisor
- A proven high level of customer service skills, and enjoyment in working with the people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential.
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can‑do attitude.
- Able to multi‑task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high‑pressured environment.
What we offer you
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In‑house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
