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Associate Professional Services Consultant, Leeds
Client:
LexisNexis Risk Solutions UK Ltd. Company
Location:
Leeds, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c0ff052836d1
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
Job Description:
About the Role
You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice.
RiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers.
Responsibilities
* Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
* Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
* Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
* Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
* Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders
* Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements
Requirements
* Experience of implementing & configuring bespoke customer SaaS products
* Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
* Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite
* Have ability to handle multiple streams of work simultaneously
* Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
* Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit
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