Information Technology Field Engineer Full Time | £34,500 – £37,500 DOE | South of England | 4% share option
Information Technology Field Engineer Full Time | £34,500 – £37,500 DOE | South of England | 4% share option
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Darkknight is a youthful, growing business with the ideal of becoming an employee-owned company — ensuring that everyone shares in the rewards of their hard work and dedication. As a forward-thinking Managed Service Provider (MSP), we’re focused on leading the way in security-first IT support and architectural excellence. Join us and be part of a team that's building something meaningful, with a real stake in its future.
The Role
About Darkknight
Darkknight is a youthful, growing business with the ideal of becoming an employee-owned company — ensuring that everyone shares in the rewards of their hard work and dedication. As a forward-thinking Managed Service Provider (MSP), we’re focused on leading the way in security-first IT support and architectural excellence. Join us and be part of a team that's building something meaningful, with a real stake in its future.
The Role
We’re looking for a confident and capable IT Field Engineer to join our tight-knit team. This is a hands-on, all-rounder role suited to someone who thrives in a small business environment. You'll be out on customer sites across the South of England, and when not in the field, you'll work from our main office.
As part of a growing business, you’ll also contribute to helpdesk support when needed and occasionally represent Darkknight at networking events. As a future shareholder, we expect you to represent the business with pride — as if it were your own.
Key Responsibilities
·Build and maintain strong relationships with clients through excellent service
·Lead small to mid-sized IT projects from design through to implementation
·Install, configure, and support a range of IT hardware and software
·Troubleshoot and resolve network, server, and endpoint issues
·Provide on-site and remote support to end-users
·Carry out proactive maintenance tasks under Darkknight’s managed services
·Contribute to the service desk and internal process improvements
Occasionally attend local events to promote Darkknight’s services
Required Skills and Experience
·Experience installing and configuring firewalls (e.g., WatchGuard, Fortinet)
·Solid Windows Server installation and troubleshooting experience
·Strong understanding of networking (DNS, DHCP, VLANs, routing, etc.)
·Excellent customer service and communication skills
·Full UK driving licence and willingness to travel
Desirable Skills
·Microsoft certifications (e.g., AZ-104, MS-900)
·Experience with Microsoft 365 and Azure
·Awareness of cybersecurity tools and practices
·Familiarity with Intune, MDM, and backup solutions
Working Hours
• Monday to Friday, 9:00 AM – 5:30 PM
• Expected to be on client site during working hours
Salary & Benefits
·£34,500 – £37,500 per annum, depending on experience
·Travel expenses covered
·Company pension
·Funded Microsoft and cybersecurity training with certification support
·Company laptop and mobile phone
·4% share option after 6 months for the right candidate
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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