Our client, an established engineering-based company with a strong global presence, selling high-quality products worldwide, is looking for a proactive and detail-oriented Senior Operations Assistant to join their team. This is an exciting opportunity for someone with a strong background in sales operations and logistics, looking to develop into a future managerial position.
Senior Operations Assistant – Benefits
* Clear path for progression into a managerial role
* Opportunity to work in a global business environment
* Supportive team and training provided
* Convenient location with on-site parking
Senior Operations Assistant – About The Role
Key Responsibilities:
* Prepare and manage sales forecasts and estimates based on sales/marketing data
* Enter sales orders and monitor order fulfilment from HQ (overseas) and local warehouse
* Oversee onboarding of new customers and maintain accurate records
* Handle sales returns and RMA (Return Material Authorisation) processes
* Support logistics-related tasks, including shipment monitoring and delivery coordination
* Act as a key point of contact for customer inquiries. Liaise with other global branch offices and the internal sales team
* Generate monthly reports using the company’s internal system (Skynet)
* Assist with internal control processes
* Report on backorder status, long-sitting stock, and non-EU sales data for accounting
* Coordinate quarterly scrap requests and approvals with HQ
* Track shipments and arrange final delivery logistics
* Communicate shipping updates and pre-alert customers
* Work with HQ logistics to resolve issues
* Process returns for quality issues or incorrect shipments
* Liaise with HQ Quality and teams for return approvals and updates
* Process and monitor purchase orders to and from other company branches
* Arrange internal deliveries as required
* Oversee operations staff during the Part leader’s absence. Provide support to the Operations Manager as needed
The successful Senior Operations Assistant will have:
* Proven experience in sales operations, logistics, or similar role
* Strong organisational and multitasking abilities
* Excellent communication skills, both verbal and written
* Proficient in Microsoft Office, especially Excel
* Background in logistics or supply chain management
* Experience with ERP systems and internal reporting tools
* Previous experience in an engineering or manufacturing environment
* Permanent right to work in the UK required
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