We are a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford. We invest millions of ponds every year to keep our existing homes safe and descent. We also play our part in helping to deal with the UK housing crisis by building hundreds of new, modern homes to rent in Sunderland. We'd love for you to join us achieve our vision. Salary : £0.00 Job Description: We have a great opportunity and are currently recruiting for an experienced Empty Homes Manager to join Gentoo’s Property team, based at our Doxford Park, Sunderland head office. Salary: £ £48,975 In this key role you will lead a team of trades colleagues to effectively deliver a varied range of repairs to meet the needs of our customers. You will be an integral part of a wider Management team in the successful delivery of repairs across our housing stock with a budget in excess on £6M to invest in our empty homes. It’s an exciting time of transformation at Gentoo as we realign our Property Services. This role reports directly to our Empty Homes Operations Manager, who oversees Empty Homes delivery. We are looking for an experienced professional with a proven track record within Repairs and Maintenance, who will bring their expertise and leadership to our dedicated Empty Homes team. You will be empowered in your role and expected to take ownership and accountability of your team and service area. We are looking for an experienced professional with highly developed communication skills, with the ability to liaise effectively with a wide range of teams and colleagues within Gentoo, external contractors, stakeholders and our materials supply partner, Jewson and have an ability to build and maintain effective working relationships. Our customers are at the core of everything we do, and we are looking for an individual who take pride in delivering exceptional service. With highly developed communication skills with customers, colleagues, and wider teams as these are essential to delivering an exceptional service to every customer. Working a standard 36-hour working week, Mon – Fri, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. A full UK drivers’ licence is required for this position. The role is subject to a basic DBS paid for by Gentoo. Key responsibilities will include: Manage a team effectively to maximise productivity, performance, budgets and quality, ensuring a Value for Money service is delivered. Ensure the execution of all works, ensuring compliance with all appropriate Health and Safety legislations, standards and regulations. Maintaining an up-to-date knowledge that is supported with qualifications. Ensure that targets, and performance standards are delivered by your team. Ensuring KPI are met and worked towards. Ensure all services provided are delivered in line with the Groups Vision, Mission and core Values. Provide effective on-site management, ensuring the necessary technical support and quality control is achieved. Ensure all works are monitored and completed within agreed timescales, including subcontracted works, compliance works and ensure that QA/QC is carried out on this work. Liaise with customers, ensuring the highest level of customer service is achieved. Proactively own, manage and resolve customer complaints – internal and external. In line with all Health and Safety legislation, produce, maintain and ensure the application and adherence of risk assessments and method statements where required. Liaise with Local Housing Management teams to ensure that all empty properties are allocated without delay in accordance with the Group’s Letting Policy and within the specified target periods. What we are looking for: A full UK drivers’ licence is essential. Demonstrable experience in managing/leading a team in a Property Maintenance is essential. Demonstrable experience managing both contractors’ and in-house performance and health and safety on all projects with excellent negotiation and challenge skills to resolve any issues. Significant experience in working or delivering repairs with a compliance element, delivering and developing excellent customer service. Significant experience in monitoring and evaluating management information and producing reports including financial information. Substantial demonstrable experience in managing workload to deliver objectives to required timescales and deadlines. Significant experience in leading and motivating a team to achieve performance targets. Some of our great benefits include; 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year. Early finish on Fridays Flexible and hybrid working. Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover. Access to private healthcare through the Health Cash Plan. Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution. Salary sacrifice electric vehicle scheme Enhanced family-friendly leave Car mileage allowance if you use your personal vehicle for business purposes. Life assurance cover to the value of 3 times your annual salary