Job Description
Are you a skilled IT professional looking to take the next step in your career?
Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire.
The Role
This is a fantastic opportunity to make a real impact in a business that puts its people and clients first. If you're passionate about solving technical challenges, collaborating with others, and delivering top-tier IT support, this could be your perfect role.
Company
At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.
What You’ll Do
As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing the overall client experience. Your key responsibilities will include:
1. Providing remote (and occasional on-site) technical support to end users and clients
2. Taking ownership of escalated tickets and seeing them through to resolution
3. Troubleshooting a range of technical issues across networks, software, and hardware
4. Supporting 1st line collea...