The job profile for this position is Client Account Support Advisor, which is a Band 4 Senior Contributor Career Track Role.
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Job Summary
Aligned with a team of Cigna Healthcare client managers, the DAE is a market leader for dental and vision client consultation, supporting Middle Market sales offices within assigned regions.
Each DAE supports their own region: Northeast, Southeast, West Coast/Texas.
Responsibilities include client retention, training/coaching, and product expertise to meet retention and profitability goals. Success factors include sales orientation, influence, credibility, and product knowledge in a changing market environment. The DAE operates independently with support from management and local sales teams.
Market Strategy Responsibilities
* Host bi-annual portfolio reviews with EBSM and client managers to assess risk and develop retention strategies.
* Develop strategies for each Tier 1 account focusing on growth, retention, and brand awareness.
* Host annual meetings with Tier 1 accounts to review utilization and discuss solutions.
* Consult on renewals, at-risk cases, and participate in finalist meetings.
* Assist with new initiatives rollout and maintain communication between Dental Organization and sales offices.
Key Responsibilities:
* Meet or exceed persistency goals.
* Maintain visibility and strong relationships with clients and brokers, promoting the Dental Value Proposition.
* Participate in local market discussions and understand market dynamics.
* Update the Portfolio Tool weekly for real-time tracking.
* Promote new dental products and train sales partners on positioning and competitive techniques.
* Maintain comprehensive product knowledge through ongoing training.
Qualifications:
* College Degree or equivalent experience.
* 5+ years in Dental benefits; healthcare sales experience preferred.
* Ability to work independently, with strong analytical, judgment, and decisiveness skills.
* Producer license required.
* Strong influence, communication, negotiation, and relationship-building skills.
* Financial acumen and membership growth focus.
Remote work requires internet service of at least 10Mbps download and 5Mbps upload.
Salary range: $80,900 - $134,800 annually, depending on experience and location. The role may be eligible for an annual bonus.
Benefits include health coverage, 401(k), life insurance, tuition reimbursement, paid time off, and holidays. For details, visit Life at Cigna.
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital or familial status, genetic information, citizenship, or other protected characteristics.
Applicants with criminal histories will be considered consistent with applicable laws.
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