Operations Care Manager – Iris Care Group
1. Location: Beechwood College
2. Salary: Circa £45,500 per annum
3. Closes: 27/06/2025
4. Hours: 37.5 hours
About Us
Iris Care Group provides specialist support and services for young adults with Autism Spectrum Disorder and/or learning disabilities. We are committed to delivering high-quality, person-centred provision that promotes independence, dignity, and opportunity. Based near the scenic Vale of Glamorgan coastline, our services combine therapeutic expertise with a strong values-led culture of safety, care, and ambition.
We are seeking a proactive and experienced Operations Manager to support the leadership team in delivering operational excellence across all aspects of the service.
About the Role
As Operations Manager, you will be responsible for ensuring robust and efficient day-to-day operations. This includes oversight of HR practices, administration, staffing structures, facilities, and compliance.
You will be expected to take a strategic lead on auditing and performance monitoring, developing and implementing systems that assess quality, training compliance, staff supervision, and operational delivery. Your role will be instrumental in identifying risks, supporting continuous improvement, and ensuring services remain safe, effective, and responsive.
You will also be the Designated Safeguarding Lead (DSL), ensuring safeguarding is fully embedded in the culture of the service. This includes managing concerns and referrals, maintaining accurate records, and working with external agencies to safeguard vulnerable individuals.
Key Responsibilities
5. Lead HR-related processes such as recruitment, investigations, absence management, and appraisals
6. Oversee administration, housekeeping, and catering functions to maintain a high-quality service environment
7. Develop and maintain robust strategic audit frameworks for training, supervision, staffing, and policy compliance
8. Monitor budgets and resource usage, including agency staff and internal bank staff
9. Drive engagement and internal communications across all departments
10. Act as the Designated Safeguarding Lead, managing disclosures, referrals, case documentation, and safeguarding training across the workforce
11. Liaise with external agencies and regulators to uphold best practice and compliance
12. Support an ethos of continuous professional development and reflective practice across all teams
What We’re Looking For
Essential:
13. Degree in Business Management or significant equivalent experience
14. Experience in senior operational roles with line management responsibilities
15. Sound knowledge of HR practices, safeguarding responsibilities, and health and safety compliance
16. Demonstrated experience leading audits and performance monitoring at a strategic level
17. Excellent communication and leadership skills
18. Proficiency in Microsoft Office (particularly Excel and Outlook)
19. Commitment to obtaining Level 3 Safeguarding training within 3 months if not already qualified
Desirable:
20. Current Level 3 Safeguarding qualification
21. Experience within specialist care, residential settings, or regulated environments
22. Advanced Excel or auditing system experience
23. Familiarity with external agencies such as CIW or commissioning authorities
24. experience in health care sector
Why Join Us?
25. Join a values-led organisation with a strong focus on service quality and person-centred care
26. Be part of a supportive senior leadership team that values innovation and accountability
27. Influence operational strategy, culture, and compliance at a service-wide level
28. Access ongoing CPD and leadership development opportunities
29. Competitive salary and benefits package