Pastoreo Glasgow, Scotland, United Kingdom
Overview
Compliance Manager role at Pastoreo.
Location: Glasgow, Scotland, United Kingdom. Hybrid Working.
We are looking for an experienced and motivated individual to join our team as a Compliance Manager.
The Compliance Manager will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations. A focus on Operational Excellence, insights, and continuous improvement is essential.
Responsibilities
* Be conversant in ISO Standards that include: ISO 9001, ISO 27001, ISO 22301, ISO 45001 and ISO 14001; maintain all ISO Standards and accreditations and associated internal policies and procedures.
* Support and maintain positive relationships with relevant regulatory bodies.
* Management & testing of Business Continuity Plans and lead Gold Team.
* Evaluate the efficiency of controls and continuously improve them.
* Revise procedures, reports, etc., periodically to identify hidden risks or non-conformity issues.
* Draft, modify and implement company policies.
* Ensure FCA compliance with all reporting and structural requirements.
* Oversee and manage PCI compliance.
* Focus quality initiatives on proactive upstream insights rather than reactive fixes.
* Drive and promote quality improvements and efficiencies along with risk mitigation based on actionable insights.
* Lead and support the Quality Team.
Requirements
* Essential: Previous success in delivering comprehensive quality assurance/continuous improvement strategies.
* Experience in a contact centre, business improvement role.
* Knowledge and understanding of ISO Standards and audit procedures.
* Experience of risk management/frameworks.
* Proven track record of using insights, root cause analysis (RCA) and analytics.
* Ability to establish and maintain effective working relationships with co-workers, managers and clients.
* Ability to produce both detailed reports for operational use and summarized executive-level reporting.
* Strong working knowledge of the wider call centre operation.
* Excellent working knowledge of data protection legislation and its impact on the business and data subjects.
Benefits
* Salary up to £50,000.00 DOE + employee benefits
* Bonus Opportunity
* 30 Days Paid Holiday
* Hybrid Working
* Enhanced Maternity/Paternity Cover
* Comprehensive training to ensure you have the tools to do your job
* Relaxed Dress Code
* Positive working environment
Plus much more!
Next steps: Feel ready to jump in? Click Apply Now.
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