Head of Maintenance
Location: Richmond Villages Witney, Coral Springs Way, OX28 5DG
Salary range: Circa £40kpa – depending on experience
Contract: 40 hours per week
Shift pattern: Mainly Monday to Friday, with occasional weekend and on‑call work.
Role Purpose
The Head of Maintenance will oversee the efficient operation and maintenance of all physical aspects across Richmond Village Witney, ensuring the safety, comfort and satisfaction of our residents. The role focuses on building an exceptional team and maintaining the highest standards of facilities and service.
Key Responsibilities
* Supervise and lead a maintenance and grounds team, including hiring, training, scheduling and performance management.
* Collaborate with village departments (operations, leisure, housekeeping, reception, sales) to coordinate maintenance activities and support operational goals.
* Implement maintenance policies, procedures and standards to ensure compliance with regulatory requirements and industry best practices.
* Conduct regular inspections, prioritise repairs, and oversee preventative maintenance programmes to prolong assets and minimise disruptions.
* Manage maintenance budgets and expenditures, seeking cost‑effective solutions without compromising quality or safety.
* Liaise with contractors, vendors and suppliers to obtain quotes, negotiate contracts and oversee on‑site work.
* Respond promptly to maintenance emergencies and address residents’ concerns professionally.
* Maintain accurate records of maintenance activities, equipment inventory and work orders using maintenance management systems.
* Stay informed about industry trends, new technologies and best practices to continuously improve operations and service delivery.
* Walk the village to determine needs on a priority and strategic basis and prepare business presentations for capital expenditure plans.
* Be available for emergency calls and weekend duty management (one shift per month).
Qualifications & Requirements
* Proven experience in maintenance management, preferably in senior living or hospitality.
* Relevant qualification in Facilities Management, Engineering or related field.
* Health and safety qualification – IOSH Managing Safely.
* Strong leadership and interpersonal skills with the ability to motivate and develop a team.
* Experience managing budgets and controlling costs.
* Maintenance planning and project management expertise.
* Excellent problem‑solving abilities and attention to detail.
* Knowledge of building regulations, health, safety and environmental standards.
* Proficiency with maintenance management systems and Microsoft Office.
* Flexibility to respond to emergencies and work occasional evenings or weekends.
* All‑round technical knowledge and experience of general trades.
* Pool plant operator knowledge preferred.
Because we care for vulnerable people, a DBS check (cost covered by Bupa – £40) is required.
Benefits
* My Healthcare – quick, easy access to remote GP, physiotherapy, mental health support via one phone number 24/7.
* Annual healthcare allowance (~£350) for Bupa products.
* Extra sick pay scheme for frontline teams.
* Free meals with every shift.
* 20 days of holiday plus bank holidays.
* Long‑service rewards – ecards, extra holidays and money.
* Interest‑free annual travel loan for public transport season tickets.
* Wagestream – early access to up to 40% of earned wages.
* Bupa pension plans.
* Parental leave for adoption, birth parents and co‑parents.
* Menopause plan – tailored support and advice.
* Discounts at gyms and fitness facilities across the UK.
Why Bupa?
Bupa is a health insurer and provider focused on customers, offering a purpose‑driven culture that champions diversity and inclusive representation.
Diversity & Inclusion
Diversity Confident employer – guaranteed interview for eligible disabled applicants. Reasonable adjustments are provided during recruitment.
Job Details
Time type: Full time
Job area: Care Home – Facilities & Home Support
Location: Richmond Witney Village
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