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Service Manager (Motor Industry)
Nottinghamshire
Up to £55k + Bonus | Full-Time | Permanent
Are you a dynamic and experienced Service Manager looking for your next challenge? A well-established, forward-thinking dealership in the motor industry is seeking a hands-on leader to drive operational performance, team development, and exceptional customer service.
As the Service Manager, you'll take ownership of the full customer journeyfrom first contact to aftersaleswhile leading a team of Service Advisors, Customer Relations Manager and Service Team Leader. This role is perfect for someone who thrives in a fast-paced environment and has a strong background in dealership service operations that is looking for a role where they have true influence and impact.
Key Responsibilities:
* Lead, coach, and develop a high-performing service team
* Oversee workflow, appointments, and KPI achievement
* Resolve customer escalations and ensure service excellence
* Collaborate with workshop and parts teams for seamless operations
* Drive continuous improvement in systems, processes, and customer satisfaction
* Step in operationally when neededthis is a hands-on role
About You:
* Proven experience as a Service Manager (preferably in the vehicle or automotive sectors)
* Strong leadership, problem-solving, and interpersonal skills
* Comfortable working under pressure and adapting to change
* Experience with DMS systems (Keyloop ideal) and Microsoft Office
If you're passionate about delivering exceptional service and ready to take the next step in your career, wed love to hear from you. This is a truly meritocratic environment where you can grow your role and influence with great opportunity to grow your career and development further.
TITL1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
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