ABM Experience Solutions (AX) delivers human-centered, creative experiences that connect brands to customers in meaningful and memorable ways. With a focus on creating impactful interactions, AX engages customers across a variety of settings, including airports, retail environments, events, and commercial spaces. Our dedication to excellence and customer engagement ensures that each connection leaves a lasting impression.
Role Description
This is a full-time, on-site role for a Senior Operations Manager based in Gatwick. The Senior Operations Manager will be responsible for overseeing daily operations, driving operational excellence, managing team performance, and ensuring high standards of customer satisfaction. The role involves collaborating with stakeholders to achieve business goals and lead and mentor the local management team & field team members to foster a positive and productive workplace environment.
Qualifications
* Proven leadership and management abilities, including team building, conflict resolution, and performance management
* Strong organizational and operational skills, including strategic planning, process improvement, and scheduling
* Effective communication and interpersonal skills, including the ability to work with diverse teams and stakeholders
* Proficiency in problem-solving, critical thinking, and decision-making under pressure
* Flexibility to adapt to changing priorities and a dynamic work environment
* Experience in the retail, customer experience, or service industry preferred
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