Contract Type: Full-time, permanent
Location: Stockton-on-Tees, Durham International Study Centre
Salary: £24,570 per annum
The post holder will be responsible for delivering services and processes that consistently provide an excellent student experience. This requires excellent people skills and a good level of administrative ability. The post holder will provide first-level support, refer students to specialist services as needed, and establish programs of activities to help students develop skills and confidence outside the classroom.
ABOUT THE ROLE
* Ensure effective case management of all welfare concerns and Learning Differences, Health, and Disabilities students, creating and maintaining accurate records in the student information management system in line with GDPR requirements.
* Ensure the safeguarding of students in line with Study Group policy and procedure and act as the first point of contact for any staff concerns regarding student safety or wellbeing.
* Provide 1:1 welfare and pastoral support to students, referring them for additional support from external services when required.
* Create and monitor Support Plans for students.
* Coordinate support for students under 18, ensuring their safety and daily accountability.
* Work closely with colleagues to identify and support students with additional needs related to health/SEND.
* Coordinate the process for student Health Registration, collaborating with local GPs to ensure all students are registered on the NHS system and can access healthcare services.
* Assist in planning and implementing an annual schedule of welfare events and promotional activities, including delivery during personal tutor sessions and liaising with external agencies to promote health and wellbeing.
* Support students in completing Mitigating Circumstances Forms and attend related meetings.
* Support membership of the Student Staff Liaison Committee and attend meetings.
* Handle out-of-office hours welfare issues when required, with time in lieu provided.
ABOUT YOU
* Bachelor’s degree or equivalent experience.
* Safeguarding training or equivalent experience.
* Supporting students in an educational context.
* Experience organizing trips and visits, including risk assessments.
* Experience creating engaging content and delivering workshops.
* Experience working collaboratively with external partners.
* Experience facilitating the ‘student voice’ and feedback mechanisms.
* Experience working in a regulated environment and in customer service.
ABOUT US
Study Group is a leading international education provider dedicated to helping students worldwide. We offer university partnerships and various study programs, including face-to-face, online, and hybrid formats. Our global network ensures students receive top educational services, supported by our innovative digital learning platform, Insendi.
ORGANISATIONAL COMPLIANCE
We uphold high standards in safeguarding, recognizing its importance in student outcomes. Successful applicants will undergo checks including criminal background, references, ID, right to work, and education verification. We are an equal-opportunity employer committed to diversity and inclusion, ensuring confidentiality and secure handling of your information.
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