Scout Recruiting are looking for an experienced and motivated Student Recruitment and IAG Team Leader to lead and inspire our client’s recruitment officers and reception team. This is a hands-on role where you’ll ensure exceptional customer service, manage the allocation of support resources, and oversee smooth administration processes across their business. You’ll coordinate recruitment activities, monitor enquiries, manage staff performance, and support recruitment events, ensuring the team delivers an outstanding experience to all customers and internal stakeholders. This is a full-time permanent role 37 hours a week. Salary is Circa £31,000 plus excellent non salaried benefits. Parking is available onsite Key Responsibilities: * Lead and motivate a team of Recruitment Officers and Reception staff. * Manage recruitment processes, financial support, transport, and admissions administration. * Support recruitment events and allocate resources efficiently. * Ensure high standards of customer service and accurate data management. * Deputise for the Group Manager when required and undertake team responsibilities as needed. * Develop staff through training, guidance, and support. * Contribute to business-wide initiatives and strategic objectives. Key Skills and Qualifications: You’ll be proactive, organised, and customer-focused, with experience in leading and motivating a team. You thrive in a busy environment and take pride in delivering high-quality service. * Level 2 English and Maths (or equivalent). * IT qualification or equivalent knowledge and experience. * Excellent customer service skills and a customer-focused approach. * Previous experience of working in Education. * Strong leadership and team management abilities. * Effective verbal and written communication skills. * Strong organisational and time management skills with the ability to prioritise workloads. * Accuracy and attention to detail in administrative and data processes. * Ability to motivate, develop, and support staff. * Flexibility and adaptability to respond to peak periods and changing business needs. * Proficiency in Microsoft Office (Word, Excel, Outlook) and confident working with digital systems. Why Apply * Competitive salary and pension scheme. * 30 days’ annual leave plus bank holidays and discretionary days. * Opportunities for professional development and career growth. * Supportive and collaborative team environment. * Chance to make a real impact on customer experience and recruitment success