Company Benefits: * The opportunity to work with an award-winning team who are at the pinnacle of their industry * Incredibly friendly team working environment * Training and Development opportunities * Easily Accessible offices. * Great progression opportunities! The Company You’ll Work for: MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role You’ll Be Doing: * Taking inbound customer service calls. * Handling a range of administration tasks. * Delivering a great customer experience for Swedish based customers both via email and on the telephone * First contact resolution of customers and client’s queries, requests, orders and complaints * Provide support to the team. * The role will be working Monday to Friday either, 8am – 4pm / 9am – 5pm. The Person: * Fluent or Professional level German is essential * Previous experience customer service experience. * Positive and motivated attitude to work * Desire to succeed and develop * Customer focused and attentive