Where: EE
Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle
upon Tyne NE12 8ET )Full
time: Permanent Salary:
£25,087.00 rising to £25,684.00 after 8 months of
being here, plus incentives and
bonusesHourly rate: £12.82
per hour rising to £13.12 per hour at 9 months in
roleStart date:
March
2026 Why
this job
matters Are
you someone who likes solving problems? Maybe you like gaming or
tinkering with technology? If so, you have transferrable skills to
succeed in a Customer Service Technical role with
EE. Why not use your
skills to make a difference and join our Broadband Technical Team
in Newcastle. You’ll be talking over the phone to customers with
all sorts of broadband tech-related queries. You could be helping
someone with a simple router question or something that needs a bit
more work and ownership, you’ll be there for the customer
supporting them all the
way. You don’t need
specific experience to join us. Provided you’re naturally helpful,
calm, and can build relationships – we can train you on the
rest. We understand that
life never stands still, and like most roles within EE, this
opportunity is designed with flexibility in mind. We’re here to
support you in being successful, meaning we’ll do everything we can
to make sure you don’t miss that appointment or can look after your
family in an emergency. Just a few ways we’re doing this include
allowing you to schedule your own breaks and banking time, and the
option of occasional home
working. What’s
in it for
you?Competitive
Salary: Starting at £25,087, rising to £25,684 after 8
months, plus incentives and
bonuses.Online GP – Giving you access to a GP
via telephone or video 24/7 for both you and your immediate family,
fully funded by us.Market leading paid carer’s
leave, up to 2 weeks off for carers to give that bit of extra
support to our colleagues who are caring for family or friends who
are disabled, ill or elderly.Family Leave -
Equalised maternity, paternity, and adoption leave and it gives all
parents 18 weeks full pay and 8 weeks half pay in the first year
however they choose to grow their
family.Huge discounts of EE & BT products
including your Mobile and Broadband – saving
you hundreds of pounds every year.Support in
carving your own career path. We are passionate about developing
our people and we’ll support you in achieving the career you
want.Season Ticket Travel Loan – giving you
the funds to pay for your travel to and from work up front, making
a difference where it counts.Volunteering
days, so you can give back to your local
community.Optional Private Healthcare and
Dental, to protect you and your
family. On
top of all that, we’ve got a great team culture, meaningful
support, and tailored training to help you build a lasting career.
What are you waiting
for?