Quality, Outreach and Education Facilitator
Thanks to new funding, we are delighted to offer an exciting opportunity for a motivated andforward-thinkingRegistered Healthcare Professional (NMC or HCPC registered) to join our Quality Team as aQuality, Education & Outreach Facilitator. This is a pivotal role within Pendleside, supporting our commitment to delivering consistentlyhighquality, safe and compassionatepalliativeand end of life care.
Working alongside clinical andnon-clinicalteams, partnerorganisationsand community services, you will use your clinicalexpertise, leadership skills and passion for palliative care to promote best practice, support qualityimprovementand help shape education and outreach activity. You will play a key part in strengthening integrated ways of working, supporting staffdevelopmentand ensuring care is trulypersoncentred,holisticand inclusive.
As a visible advocate for quality and learning, you will help create a culture of continuous improvement that reflectsPendlesidesvalues.We welcome applications from enthusiastic and compassionate professionals with a genuine interest in palliative and end of life care.
Closing Date:Sunday31stMay 2026 10pm
Main duties of the job
MAIN RESPONSIBILITIES
To support the delivery of high-quality, safe, and person-centred palliative and end of life care across the Hospice and external partner organisations
Quality assurance and audit activity related topalliative andend of life care
To promote best practice, compliance with regulatory standards, and a culture of continuous quality improvementacross both Pendleside and Rossendale Hospices and externally working with partner organisations
Identifyoutreach and partnership opportunities with external organisations, including reaching out to underrepresented groups within the community
Tosupport integrated ways of working acrossclinicaland non-clinicalteamsand external stakeholders to improve outcomes for patients and families
To coordinate and support education,both internal and external to the Hospice
Developing and delivering a range of clinical andnonclinicaltraining programmes, in line with the Hospices strategic training plan.
To undertake independentonsiteworking and regular lone workingoffsitework across a wide range of community settings.
About us
Pendleside Hospice was founded as a charity in 1988 and is one of the principal providers of palliative and end of life care services to adults in Burnley and Pendle. Pendleside is widely known throughout the area of Burnley and Pendle and is held in deep affection by the local community. It is truly a privilege to work here.
All our care is free of charge to the patients and their families/carers but, of course, itisntfree to provide and most of it is funded through the generosity of the local community in which we serve. It costs over £6.5million to run Pendleside Hospice of which over £5 million needs to be raised through voluntary donations.
Job responsibilities
JOB DESCRIPTION
JOB TITLE: Quality, Education & Outreach Facilitator
REPORTS TO:Quality Assurance Manager
ACCOUNTABLE TO:Quality Improvement Lead
MAIN RESPONSIBILITIES
To support the delivery of high-quality, safe, and person-centred palliative and end of life care across the Hospice and external partner organisations
Quality assurance and audit activity related topalliative andend of life care
To promote best practice, compliance with regulatory standards, and a culture of continuous quality improvementacross both Pendleside and Rossendale Hospices and externally working with partner organisations
Identifyoutreach and partnership opportunities with external organisations, including reaching out to underrepresented groups within the community
Tosupport integrated ways of working acrossclinicaland non-clinicalteamsand external stakeholders to improve outcomes for patients and families
To coordinate and support education,both internal and external to the Hospice
Developing and delivering a range of clinical andnonclinicaltraining programmes, in line with the Hospices strategic training plan.
To undertake independentonsiteworking and regular lone workingoffsitework across a wide range of community settings.
CORE TASKS
Care Delivery
Support internal teams and external partners (including care homes) in delivering person-centred, evidence-basedpalliative andend of life care
Provide guidance and support in advance care planning, communication, and end of life decision-making
Support staff in coordinating and contributing toend of lifecare discussions and reviews
Promote holistic care that meets the physical, psychological, social, and spiritual needs of patients and those important to them
Promote Hospice services with community groups, providing outreach advice and signposting to include the homeless and other hard to reach groups
Management and Leadership
Work collaboratively with the Clinical Services Manager, Quality Improvement Lead, Quality Assurance Manager, and departmental managers to support service delivery and improvement
Act as a role model for professional practice, Hospice values, and expected standards of care
Support teams to take ownership of quality, audit, and improvement activity
Contribute to service development initiatives and working groups asrequired
Accept accountability for own areas of responsibility and workload management
Act as a Pendleside ambassadorrepresentingthe Hospice at various events
Communication Skills
Develop andmaintaineffective working relationships with Hospice staff, MDT colleagues, and external partners
Communicate clearly and professionally with staff at all levels, adapting style to suit the audience and purpose
Provide written and verbal reports, summaries,dataand feedback that areaccurate,timely, and meaningful
Personal and People Development
Maintain and develop own knowledge, skills, and competencies in palliative and end of life care, quality improvement, and education
Participate in mandatory training, supervision, and appraisal processes
Share knowledge and best practice with colleagues to support learning and development
Support staff development through education, audit feedback, and quality improvement activity
Maintain professional registration and meet revalidation requirements where applicable
Quality and Service Improvement
Coordinate and support clinical and non-clinical audit activity
Participate inGold Standards Framework (GSF) meetings, ensuring coordinated multidisciplinary discussions,timelyidentification of patients with palliative care needs and appropriatefollowupactions
Support teams to develop, implement, andmonitoraction plans arising from audit findings
Promote a culture of continuous improvement, learning, and reflective practice
Support staff to develop skills in audit, quality improvement, and evaluation
Contribute to quality improvement projects aligned with Hospice strategic priorities
Health, Safety & Security
Workin accordance withHospice policies and procedures relating to health and safety, infection prevention and control, and risk management
Support teams with the identification and management of risks, including completion of risk assessments where appropriate
Promote a positive safety culture&support learning from incidents and near misses
Ensure own practicecomplies withall relevant legislation and safety standards
To be able to travel independently between the Hospice and community locationsincluding the moving and handling of training equipment
To work independently in community settings, adhering to Hospiceloneworkingpolicies and personal safety procedures.
Governance
Support theQuality Assurance Managerand Registered Managerin ensuring compliance with CQC standards and regulatory requirements
Contribute to the review, development, implementation, and monitoring of Hospice policies, procedures, and clinical guidelines
Support incident reporting, investigation, learning, and action planning
Ensureaccuraterecord keeping and adherence to information governance and confidentiality requirements
Contribute to governance reporting and assurance processes asrequired
Person Specification
* Commitment to equality, diversity and inclusion in all aspects of service delivery.
* Demonstrates respect for individual differences and promotes a culture of fairness and dignity.
* Understanding of how to adapt training to meet diverse learning needs.
Qualifications
* Registered healthcare professional (e.g. NMC or HCPC)
* Relevant qualification/experience in clinical education or palliative care.
* Evidence of ongoing professional development.
* Training in communication skills, endoflife care, or relevant specialist areas.
* Recognised teaching, training or mentorship qualification (e.g. Practice Assessor, Certificate in Education, TraintheTrainer).
* Qualification or additional training in quality improvement, audit, or service development.
Practical and intellectual skills
* Strong training and facilitation skills with the ability to deliver sessions confidently to varied audiences.
* Excellent communication skills, written and verbal, adapting information for different groups.
* Ability to analyse information, identify trends, and contribute to audits and quality improvement projects.
* Effective organisational and timemanagement skills, managing multiple priorities.
* Ability to work autonomously while contributing to team goals.
* Competence in the use of IT systems including Microsoft Office and clinical recording/audit systems.
* Ability to move and handle equipment safely (e.g. resources for training sessions, education materials)
* Ability to develop training materials, presentations, and elearning resources.
* Experience of investigating incidents or supporting governance processes.
Experience
* Experience of delivering education or training programmes to clinical and/or nonclinical staff.
* Experience working within a related clinical environment.
* Experience in supporting quality improvement, audit, or governance activities.
* Experience of multidisciplinary working, e.g. GSF meetings
* Experience of liaising with external agencies, such as care homes, community groups, or charities.
* Experience of policy implementation, service improvement or supporting change in practice.
* Experience in developing training content or learning resources.
* Experience working within palliative care, endoflife care
* Experience supporting clinical supervision, preceptorship, or mentorship programmes.
* Experience in community outreach roles.
Disposition and attitude
* Positive, proactive attitude with a commitment to continuous improvement and highquality care.
* Compassionate approach with the ability to work sensitively within palliative and endoflife contexts.
* Confidence to lead training, facilitate discussions, and support colleagues.
* Professional, approachable, and able to build effective relationships internally and externally.
* Flexible and adaptable, able to respond to the evolving needs of the organisation.
* Commitment to confidentiality, safe practice, and professional standards.
health and physical
* Physically capable of delivering face to face training including standing for long periods, moving and handling training equipment and materials.
* Travel independently to community venues (care homes, charities, partner organisations).
* Good general health to meet the physical and emotional demands of the role.
* Must be a car driver with full UK driving licence and access to own vehicle
* Willing and able to work flexibly across the week, including occasional early mornings, evenings or weekends to meet training needs.
* Able to undertake regular independent communitybased work offsite
* Willing and able to undertake lone working in community environments.
* Travel independently between the Hospice and community locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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