Account Coordinator – Restaurants / QSRs
Location: National Accounts Office
Job Types: Full-time and Part-time positions available
Contract: Permanent
About the Role
Are you passionate about customer service and building strong client relationships? We’re looking for an enthusiastic and motivated Account Coordinator to join our National Accounts team supporting the Restaurant and Quick Service Restaurant (QSR) sector. In this role, you’ll manage and develop a portfolio of customers, helping to drive sales growth while ensuring every client receives outstanding service and support. You’ll play a key part in identifying opportunities, processing orders efficiently, and maintaining excellent communication with both customers and internal teams.
Key Responsibilities
* Respond to customer calls and emails quickly and professionally.
* Accurately process orders to maintain a high standard of customer satisfaction.
* Prepare and follow up on quotations to increase sales and maximise spend.
* Keep customer information and records up to date.
* Identify sales opportunities from inbound and outbound calls.
* Promote exclusive brand products and suggest alternatives to minimise back orders.
* Support National Account Managers with tenders, product sourcing, and related projects.
* Proactively contact customers to generate sales and achieve KPIs.
* Maintain a positive, team-focused attitude at all times.
What We’re Looking For
We’re looking for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering top-quality customer service.
Essential skills and experience
* Excellent communication skills, both written and verbal.
* Confident using Microsoft Office and other computer systems.
* Strong organisational and administrative abilities.
* Experience in a sales or customer service environment.
* Ability to prioritise workload and meet deadlines.
Desirable
* Experience in the catering equipment or a related industry.
* Proven ability to meet revenue or KPI targets.
* Analytical and problem-solving skills.
Personal Attributes
* Friendly, confident, and professional on the phone.
* Reliable, organised, and methodical.
* Able to work independently and as part of a team.
* Positive attitude and willingness to learn.
* Strong attention to detail and a drive to achieve results.
Our Values
We believe in Ambition, Teamwork, Empowerment, Responsibility, and Creativity, and we’re looking for people who share these values and want to grow with us.
Ready to take the next step in your career? If you’re enthusiastic about delivering outstanding customer service and want to join a supportive, fast-paced team, we’d love to hear from you.
Apply today, both full-time and part-time roles are available.
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