About Us
We're 'Styling individuals for moments that matter'. We're not just for men on their big day – we're for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our Vision
We strive to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer's journey and experience instore, ensuring that customers return time and time again.
Key Responsibilities:
* Deliver an exceptional customer experience, following the Moss Essential Steps of Service.
* Strive for high productivity, seizing each opportunity to maximise sales and services goals.
* Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store.
* Aware of external opportunities that could improve store performance and provide the best customer experience.
* Assist store management with stockroom and back area housekeeping.
About You:
* Reflects the aesthetic of Moss through personal style and presentation.
* Embraces continuous self-improvement, resilience, and efficient time management.
* Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships.
* Consistently embodies Moss's core values and behavioural competencies.
Rewards & Benefits:
* Employee Discount: 70% discount across all our stores.
* Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
* Cycle to Work Scheme: Encouraging eco-friendly travel.
* Lifetime Insurance: Providing peace of mind for colleagues.
* Ongoing Development: Tailored to suit your career ambitions from day one.
* Access to Moss Learning: An online learning platform for skill enhancement.