Description
Administration Manager
Location: Ashtead Hospital - Surrey
hours per week, Full-time
Salary: Depending on experience + Benefits
Join our dynamic team at Ashtead Hospital, Surrey. Part of Ramsay Health Care, we are a leading provider of healthcare services, committed to delivering exceptional patient care. We specialise in offering personalised solutions to private patients, ensuring they receive the highest level of attention and treatment.
As the Head of Department, you will lead and manage the service delivery of the administrative team who are committed to delivering the highest quality administrative outcomes in a supported environment. You will manage the following areas: reception, outpatient bookings, medical records and the local teams telephony functionality.
The role will involve engagement with a wide range of stakeholders including patients, clinical professionals and Heads of Department and staff. Key objectives are to deliver a strong customer focused service across all the areas of responsibility, plus contributing to the overall improvement of patient experience across the hospital. We ideally want someone who is committed to maximising the opportunities to create a positive impact for our service users at every contact touch point, whether that be face to face, e-mail or telephone.
We are focused on utilising analytical tools and technology to improve our service efficiency and customer access. To build on this we are seeking someone with knowledge and skills that demonstrates how they have managed to use different techniques to improve services that maximise business opportunities.
What you’ll bring with you:
1. Management Experience and/or demonstrated ability to manage a team.
2. Effective communication skills and proven ability to work effectively in a team environment and independently as required.
3. Analytical confidence with some pre-existing knowledge of systems such as Power BI and MS365 Teams telephony.
4. Sound written and verbal communication skills.
5. Planning and organisational skills.
6. Demonstrate commercial and financial awareness.
7. Good computer skills (MS Office package).
8. Flexibility and adaptability.
9. The ability to make decisions and use your initiative.
Why join us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:
Health, Wellbeing & Financial Security
10. Private Medical Cover, with the option to add your partner and dependants
11. Discounted Bupa Dental Insurance
12. Life Assurance (Death in Service) x3 your base salary
13. Private Pension, with Ramsay matching up to 5% after a qualifying period
14. Employee Assistance Programme
Work–Life Balance
15. 25 days annual leave + bank holidays, with the option to buy or sell additional days
16. Flexible shift patterns, where possible
17. Family friendly policies including enhanced parental leave
18. Volunteer leave to support causes that matter to you
Career Development & Recognition
19. Training and Development via the Ramsay Academy to support your career development
20. Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
21. Access to our benefits platform, offering a wide range of discounts
22. Cycle2Work scheme
23. Subsidised staff restaurant, where possible
24. Free parking on site, where possible
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.
We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.
We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.