Description
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Motability Operations are currently recruiting for a Fleet Compliance Specialist to join our team in Bristol on a full-time, permanent basis. The Fleet Compliance Specialist is responsible for analysing service, maintenance, and repair (SMR) activity across the partner network to identify irregularities, trends, or compliance concerns. The role ensures SMR work aligns with internal standards, manufacturer guidelines, and regulatory requirements.
Working with internal teams and external partners, the specialist reviews SMR data, investigates anomalies, and escalates potential risks. They support audit activity, produce clear reporting, and help shape data-led performance and compliance metrics. The role also contributes to defining and promoting best practices across the network.
Through focused analysis and proactive monitoring, the specialist supports cost control, service consistency, and compliance. Their insights directly enhance transparency, reduce risk, and drive efficient, standards-aligned fleet operations.
Key Responsibilities
Data Analysis, Monitoring & Cost Control
Analyse service, maintenance, and repair (SMR) data from the partner network to identify irregularities, trends, compliance issues, and cost inefficiencies.
Investigate anomalies and irregularities in SMR work, escalating risks and non-compliance that could impact costs.
Develop and maintain performance, compliance, and cost-control metrics related to SMR activities.
Produce regular reports and dashboards highlighting findings, cost trends, and opportunities for savings.
Compliance & Quality Assurance
Review SMR activity for alignment with internal standards, manufacturer guidelines, and regulatory requirements.
Collaborate with internal stakeholders and external partners to support audit processes and compliance reviews.
Monitor regulatory changes and industry standards to ensure ongoing compliance and update internal processes accordingly.
Process Improvement, Best Practices & Cost Efficiency
Contribute to defining and promoting best practices that improve SMR quality, consistency, accountability, and cost-effectiveness.
Support continuous improvement initiatives aimed at enhancing fleet compliance, operational efficiency, and reducing unnecessary costs.
Stakeholder Engagement & Support
Act as a point of contact for compliance-related queries and provide guidance on SMR standards and procedures to network partners.
Collaborate with internal teams and external partners to ensure clear communication and resolution of compliance issues.
Qualifications
You are an analytical professional with strong experience in fleet service, maintenance, and repair processes. You excel at working with complex data to spot irregularities, compliance risks, and cost inefficiencies, ensuring SMR activities meet industry standards, manufacturer guidelines, and regulations.
You collaborate effectively with internal teams and external partners to investigate issues, support audits, and drive compliance improvements. Clear communication and delivering data-driven insights are your strengths. You thrive on proactive monitoring and continuous process improvement.
Committed to cost control and operational excellence, you help shape best practices and support initiatives that boost fleet efficiency and compliance. Your balanced approach to risk management promotes transparency, reduces costs, and ensures consistent, high-quality service across the network
Minimum criteria:
Proven experience analysing SMR data to identify compliance, anomalies, and cost issues.
Strong knowledge of regulations, manufacturer guidelines, and maintenance standards.
Skilled in data analysis, reporting, and producing actionable insights using dashboards and metrics.
Experienced in process improvement and promoting best practices for efficiency and cost control.
Excellent communication and collaboration with internal teams and external partners.
Strong understanding of Epyx 1Link platform and other fleet management tools
Ability to interpret complex data to identify cost-saving opportunities and implement effective solutions.
Benefits
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions
We drive change
We care
We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.
As a Motability Operations team member, you can expect:
An annual discretionary bonus
15% non-contributory pension (9% non-contributory pension during probation period)
Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
Employee Discount Scheme with a huge number of retailers and an app to save on the go
Discounted Electric/Hybrid Car Salary Sacrifice Scheme
Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)
As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:
28 days annual leave with option to purchase and sell days
Funded Private Medical Insurance cover
Critical illness insurance
Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
Funded health screening for over 50s
1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
Access to Prayer room and quiet spaces whilst working in the office
We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;
Dental Insurance
Health and cancer screenings for you and your partner
Discounted gym memberships
Charitable giving
At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.
We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
TPBN1_UKTJ