Regional Manager
West London
£60 - £65,000
Full-Time, Permanent
We are looking for an experienced Manager with ophthalmic experience to join a leading specialist refractive surgery clinic with over 30 years of experience. We're seeking an experienced and dynamic Manager to oversee the daily operations of our prestigious West London locations, ensuring the highest standards of patient care and clinic performance.
About the Role
As Manager, you will be responsible for overseeing all aspects of multiple clinic operations, managing staff, handling budgets, ensuring CQC compliance, and developing strategic plans to enhance services and profitability.
Operational Management:
Oversee day-to-day clinic operations, ensuring smooth and efficient service delivery
Develop and implement policies and procedures to optimise clinic operations
Monitor and manage clinic schedules, ensuring appropriate staffing levels
Coordinate with medical, administrative, and support staff to ensure seamless patient care
Staff Management:
Recruit, train, supervise, and evaluate clinic staff
Foster a positive and productive work environment
Address employee conflicts and provide solutions to improve team dynamics
Conduct regular staff meetings to keep the team informed and engaged
Financial Management:
Monitor financial performance and implement strategies to achieve financial goals
Oversee billing, collections, and other financial transactions
Compliance and Quality Assurance:
Ensure the clinic complies with CQC standards
Implement and monitor quality assurance programmes
Handle patient complaints and concerns promptly and professionally
Maintain accurate and confidential patient records
Strategic Planning and Development:
Identify opportunities for improvement in clinic services
Develop and implement strategic plans to enhance patient care and clinic performance
Build and maintain relationships with external partners, including suppliers and healthcare providers
Customer Service:
Ensure a high standard of patient care and satisfaction
Address patient inquiries and resolve issues efficiently
Monitor patient feedback and implement improvements
What We're Looking For
Essential Requirements:
Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field (preferred)
Minimum 3-5 years of experience in a healthcare management role (Medical Practice Management: 3 years required)
Ophthalmic Experience is essential
Strong understanding of CQC healthcare regulations and compliance standards
Excellent leadership, organisational, and communication skills
What We Offer
Competitive salary: £60,000 - £65,000 per annum
Performance bonus
Private medical insurance
Employee discount
Company events
Referral programme
Sick pay
Working Conditions
8-hour shift, day shift
Weekend/evening availability required
Work is typically performed in a clinic setting
This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.
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