Sauna and Steam Room Product Support Specialist
Salary: Between £26,000 to £35,000 pa depending on experience + bonus + other company benefits
Location: Home Based must live in Yorkshire (for occasional meetings and training)
Hours: Monday to Friday, between 9:00am 5:30pm
We are looking for an experienced Sauna and Steam Room Product Support specialist with a strong background in hands-on technical support, customer service and sales support. The ideal candidate will have dealt with inbound technical and sales enquiries via phone and email and will have experience with heating engineering, electrical installations, or similar equipment related to sauna heaters and steam generators.
We are specifically looking someone with practical electrical experience, ideally with exposure to sauna, steam room, or comparable heating/steam equipment installation, troubleshooting, and customer guidance.
Once fully trained, you will take the lead in product training for existing and new staff, and help develop internal systems and resources to support technical training and installations.
We are a small, friendly, home-based team based in Huddersfield with big ambitions. We are a market-leading supplier of saunas, steam rooms, and premium wellness products for both domestic and commercial customers. We have grown rapidly and are on a mission to become the leading online wellness retailer globally.
Key Responsibilities:
Responding to inbound technical, sales and customer service enquiries via phone and email
Troubleshooting sauna and steam room technical issues and providing installation guidance
Advising on product selection, promoting suitable items, upselling and closing sales
Processing orders and updating CRM records
Supporting the sales process with accurate and efficient admin tasks
Managing and updating website content (Magento), including product listings, descriptions, images and pricing
Coordinating logistics with warehouse and shipping partners
Managing stock and placing supplier orders
Creating article, video and blog content on installation and technical aspects of sauna and steam room equipment
Developing a product and technical support training and resource system for existing and new members of staff
Providing product training for existing and new members of staff
Assisting with the development of our own product technical and installation manuals
Essential skills and experience:
Minimum 2 years continuous employment in a technical support role involving electrical products or heating/installation-based equipment
Evidence of electrical training or qualifications
Strong customer service and interpersonal skills
Confident communicator with a personable phone manner
Ability to work independently and manage multiple responsibilities
Proficient with Microsoft Excel and Outlook
Experience with CRM/ERP systems
Excellent literacy, numeracy and attention to detail
Interest in wellness and lifestyle products is preferred
Requirements:
Consistent employment history we are looking for candidates who demonstrate long-term commitment and reliability
Home office setup quiet, dedicated room with reliable ethernet connection
Prior experience working remotely
Exclusive commitment to us (no other jobs or side businesses)
Due to the financial responsibilities of the role, references and background checks will be conducted in line with GDPR and insurance compliance
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
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