Customer Service Advisor People Solutions are currently recruiting for a Customer Service Advisor to join our client's growing and supportive business based in Leicester. This is an excellent opportunity for someone with strong customer service skills who enjoys problem solving and delivering outstanding service. The role offers full training and development, making it ideal for someone looking to build a long-term career within a professional and customer-focused environment. Working as part of a busy customer care team, you will be responsible for handling customer enquiries, resolving issues efficiently and ensuring a positive experience for customers across multiple communication channels. Working hours: Monday - Friday: 7.30am - 3.30pm Salary: £26,000 - £29,000 per annum Benefits include: Your benefits as a Customer Service Advisor are: • Full training and induction programme • Supportive and collaborative working environment • Career development and progression opportunities • Monday to Friday working hours (great work-life balance) • Company pension scheme • Holiday allowance plus bank holidays • On-site parking • Employee wellbeing support • Opportunity to gain experience within a growing business Day-to-day duties: As a Customer Service Advisor, your duties will include (but not be limited to): • Providing exceptional customer service via phone and email • Responding to customer queries and resolving issues in a timely manner • Ensuring all enquiries are handled in line with company service levels (SLAs) • Liaising with internal departments to ensure issues are resolved efficiently • Processing customer requests and updating systems accurately • Proactively identifying opportunities to generate new sales leads • Maintaining accurate records of customer communications and orders • Supporting the wider Customer Care team where required • Assisting with general administrative tasks Essential skills: To be successful as a Customer Service Advisor, you will need: • Previous experience in a customer service or customer care role • Excellent communication skills, both written and verbal • A confident and professional telephone manner • Strong organisational skills and the ability to prioritise workload • A positive, proactive and reliable attitude • Good IT skills and the ability to learn new systems quickly Training: • Industry related training provided and ongoing support throughout Contact: If you are ready to take on this exciting opportunity, apply today by clicking the link below or contact our recruitment team to find out more. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process