Position : Junior Receptionist Reporting to: Director of Operations / Operations Manager Hours: Monday to Friday 40 hours per week (Shared Rota: 08:30 - 17:30 / 09:30 - 18:30) Salary: Competitive Salary Job Summary Working in close collaboration with the Senior Receptionist and as part of the Business Services Team, the focus of this role is to represent Chambers as the first point of contact to all visitors, clients and callers. The role demands a professional and proactive approach, combining excellence in client-facing customer service and in providing support to barristers and colleagues. Duties Answer calls politely and efficiently, transfer callers to the appropriate barrister or clerk, take accurate and detailed messages. Meet and greet clients and visitors, offering refreshments as appropriate. Keep the reception, kitchen, conference rooms, library, public and stationery areas clean and tidy at all times. Carry out regular checks through-out the day under the direction of the Senior Receptionist, replenishing supplies and resetting conference rooms as they become available. Manage and maintain the conference room booking diary including all supplementary requirements such as video and telephone conferencing, AV, catering, etc. Place orders for catering, as required. Prepare and serve tea, coffee, lunches to the conference rooms as required. Accept deliveries to Devereux Chambers or redirect to Queen Elizabeth Building. Arrange restaurant bookings, travel and hotel reservations as required. Deal with all copier maintenance issues, reporting faults to Canon. Complete basic facilities checks twice daily, reporting issues to the Senior Receptionist/Operations Manager as appropriate. Report building maintenance issues to Middle Temple or to the Operations Manager. Monitor status of maintenance issues and keep the Operations Manager updated. Provide administrative support to the Operations Manager and other departments as required. Act as a Fire Marshall – training will be provided. Arrange couriers and ensure barristers are aware of costs to be recharged. Assist with marketing functions before, during or after normal working hours as required. Any other duties as may be required. Personal qualities and knowledge Excellent telephone manner with the ability to build effective working relationships with internal and external clients. The ability to communicate effectively at all levels in writing and orally. Strong efficiency and punctuality. Good knowledge of Microsoft Office and online meeting platforms. Sound organisational skills. The ability to remain calm under pressure. Previous experience in a reception or customer service role would be an advantage, but is not essential.