My client delivers comprehensive IT solutions that keep your business connected, secure, and future-ready. Due to continued success, they are looking for a2nd Line IT Support Engineer to join the team in Glasgow.
The team provides hands-on support and strategic guidance across modern workplace solutions, cloud services, and cybersecurity. Working with leading technology partners like Microsoft, we ensure you have access to the best tools and expertise for your business needs.
Key Responsibilities:
1. Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments.
2. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery.
3. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems.
4. Carry out telecoms tasks such as applying call diverts, updating holiday messages, managing number changes, and performing line checks.
5. Liaise with third-party providers such as BT Openreach for fault logging, updates, and coordination.
6. Assist with user onboarding/offboarding, device setup, and rou...