Overview
Join to apply for the Accommodation Productivity Manager role at TieTalent. Based at Bognor Regis, England, United Kingdom. You will be part of the Accommodation & Guest Services department, focusing on leading the accommodation planning journey to ensure the right people are in the right place at the right time to deliver a great guest experience.
Responsibilities
* Analyse guest volumes and ensure staffing levels are aligned to plan, providing an amazing guest experience.
* Lead the guest unit allocation process end-to-end, including rostering and capacity planning to meet occupancy KPIs.
* Manage stock within the department, including expenditure and delivery/measurement of the Clean & Fault Free program (CAFF).
* Oversee the linen warehouse, resort post process, carpet cleaning, and staff on the accommodation late shift.
* Collaborate closely with the wider Guest Services & Accommodation Team to proactively address issues and improve guest experience.
* Deliver the "Right People Right Place Right Time" project, cover sickness/absence reporting, and plan rosters at least 3 weeks in advance.
* Minimise off-sale units in line with commercial goals and be responsible for all unit allocations.
* Perform Duty Resort Management shifts on a rota basis to support incident resolution across departments.
* Maintain a focus on guest experience and be adaptable, thinking on your feet to respond to changing circumstances.
About You
* Experience in a similar role providing operation data and insight to inform business decisions.
* Excellent Excel and data skills; experience in stock/inventory management and in managing rotas based on demand forecasts.
* Passionate about leading and developing a team, with regular 121s and coaching to support development and career progression.
* Strong communication skills and ability to adapt communication style to different situations; able to manage multiple priorities and lead/coach a team, even in high-demand periods.
* Commitment to delivering an amazing guest experience and seeking opportunities to improve it.
About Butlin’s
At Butlin’s, we’re all about fun, excitement, and adventure. For over 80 years we’ve delighted hundreds of thousands of guests each year, with a culture that values teamwork and guest enjoyment. We create smiles, get stuck in, and care for each other.
Job Details
* Seniority level Mid-Senior level
* Employment type Full-time
* Job function Management and Manufacturing
* Industries Technology, Information and Internet
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