Gifting & Sales Advisor (8 Hour Contract)
Are you passionate about heartfelt gifting and helping customers celebrate life's special moments?
The Opportunity
At Joma Jewellery and Katie Loxton we are looking for a Gifting & Sales Advisor who brings energy, care, and storytelling to every interaction. This is a unique opportunity to make a huge impact in our first-ever owned flagship retail store in Milton Keynes Central.
As a true brand ambassador you will create unforgettable experiences by delivering exceptional service and thoughtful recommendations. You will be fully trained in our personalisation offerings including monogramming, embroidery, engraving, and fitting personalised charms to bracelets, giving you the skills to add a special touch to our beautiful products.
You will also play a key role in shaping a warm, welcoming store atmosphere, championing our bespoke offering, and becoming a confident personalisation specialist.
How You’ll Contribute
* Deliver an exceptional, friendly, and heartfelt customer experience at all times.
* Build genuine connections with customers, understanding their gifting needs and offering personalised recommendations.
* Share product stories with confidence, highlighting unique materials, messages, or collection inspirations.
* Provide clear guidance on personalisation options, pricing, and turnaround time.
* Handle customer queries and transactions with professionalism and care.
* Ensure every customer interaction feels memorable and brand‑led.
* Act as a personalisation specialist, confidently operating personalisation equipment and ensuring a high‑quality finish.
* Guide customers through bespoke gifting offerings and experiences.
* Ensure the personalisation area is clean, well‑stocked, and compliant with safety procedures.
* Follow all training and operational guidelines to operate the personalisation machinery safely and efficiently.
* Suggest meaningful add‑ons and upsell opportunities to enhance each gift.
* Maintain strong knowledge of current collections, bestsellers, and seasonal product launches.
* Use storytelling to communicate product USPs and help customers make confident gifting choices.
* Proactively suggest additional items to complete a gift or enhance the customer’s experience.
* Keep the shop floor, till area, and personalisation station tidy, presentable, and fully stocked at all times.
* Support daily replenishment and stockroom organisation where needed.
* Follow display guidelines to showcase product effectively.
* Work collaboratively with team members to ensure smooth operations and a positive team culture.
The Talent You’ll Bring
* Previous experience in retail, hospitality, or a customer‑facing role.
* A passion for delivering outstanding customer service with energy and empathy.
* Confidence in speaking to customers, sharing stories, and offering tailored advice.
* Interest in fashion, accessories, jewellery, or gifting.
* Ability to operate simple machinery or follow hands‑on processes (full training will be provided).
* Strong attention to detail and pride in quality presentation of products.
* Positive, team‑oriented attitude and a flexible approach to shifts, weekend work, bank holidays and peak trading periods such as Christmas.
Perfectly Packaged
* An hourly rate of £12.25.
* 25 days holiday rising to 27 with length of service, plus bank holiday.
* A broad benefits package including our staff favourite generous staff discount across both our brands.
* Opportunities to make an impact as well as learn and develop further.
* An innovative and friendly workplace with a team we’re proud to be part of.
Diversity & Inclusion
Joma Jewellery was founded in 2008 by Katie and Geoff Loxton. We know that part of our growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on culture, preferences, or personalities; it’s what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, encouraging all team members to bring their ideas to the table. This is key to our continued success.
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