Junior Incident Manager - This is a Ticketing role not an engineer or technician role DV clearance will be preferred but you must have an Active SC Clearance as a minimum and you will be sponsored to attain your DV Overview - Junior Incident Manager We are seeking an experienced Junior Incident Manager to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Junior Incident Manager, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Junior Incident Manager Manage and maintain service desk jobs tickets, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents within the system environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin / organisation skills coupled with Ex-Military experience would be a distinct advantage Proficiency with MS Office tools. Excellent communication and problem-solving skills. Desirable: experience working with MOD deployed IT systems. Apply To apply for the Junior Incident Manager role, please send your CV by pressing the apply button