Overview
PI Support Assistant - Personal Injury, Ipswich. Location: Ipswich. Contract Type: Permanent, Full-time. Closing Date: 19 September 2025. Salary: Entry level. Specific Hours: Our core office hours are 9.00 am to 5.00 pm. Flexible working options can be discussed.
The Personal Injury Team
Injuries can have catastrophic effects on people's lives. They can affect a person's ability to work and may require specialist medical treatment, care and rehabilitation. Our personal injury lawyers work with clients to pursue compensation, guiding them through the process as quickly and smoothly as possible, keeping them up-to-date at every step.
The Role
Duties
* Admin Support: Assisting with post and communications; coordinating photocopying and filing for the team in conjunction with Central Office Services; preparation of forms and paperwork necessary for the conduct of client files, including file opening and closing; day-to-day support to fee earners.
* File work: Inputting data from claimants and submitting claims on behalf of fee earners; sending instructions to medical agencies for treatment and/or appointments; requesting medical records; collecting ID documents from clients and liaising with Central File Opening to ensure files are opened; handling information requests and checking archived files for payments; updating clients regularly; calls to/from clients, third parties and medical agencies.
* Other Duties: Maintain each client file per the firm’s ISO standards, benchmarks and the SRA; attend meetings; run monthly reporting and distribute to external recipients; carry out reasonable duties as directed by Partners/Management/Team members.
Knowledge, Skills And Experience
* Some office-based experience in an administrative role
* A good telephone manner
* Great interpersonal skills
* Ability to prioritise workload
* Flexible approach to work
* Ability to remain calm under pressure
* Excellent client service
* Knowledge of how to use office equipment
* Capable of maintaining client confidentiality at all times
Ashtons Legal is an equal opportunities employer and we welcome applications from all communities and backgrounds.
Employment details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Administrative
* Industries: Law Practice
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