Job Title: NMC Operations Manager
Location: UK - Office Based (Hull) / Onsite with Tier 1 Telecomunications Clients as Required
Responsible to: Head of Resource Planning & Dimensioning
Job function
Reporting to the Head of Resource Planning & Dimensioning, this exciting new role is responsible for managing the NOC Team monitoring the network performance, maintenance and in-life operations for all services managed on behalf of TXO.
Specific responsibilities
Operations Leadership
* Provide end-to-end operational leadership of TXO's Managed Network Services environment
* Ensure the availability, performance, and resilience of all managed infrastructure
* Drive proactive monitoring and continuous optimisation of network performance against defined KPIs and SLAs
* Establish and embed operational best practices, standards, and governance frameworks
Maintenance & Service Assurance
* Oversee preventative and reactive maintenance strategies to ensure service continuity
* Lead fault management, incident response, and service restoration activities
* Own and drive root cause analysis (RCA) to prevent recurrence and improve network stability
* Coordinate effectively with field engineering teams and third-party suppliers
Incident & Escalation Management
* Lead the management of major incidents, ensuring timely resolution and clear stakeholder communication
* Act as the senior escalation point for critical operational issues
* Implement and continuously improve incident management processes and controls
* Drive trend analysis to reduce incident volumes and improve mean time to repair (MTTR)
People Leadership & Capability Development
* Lead, mentor, and develop a high-performing team of telecom engineers and technicians
* Define and manage resource planning, including 24/7 shift coverage
* Foster a culture of accountability, collaboration, and continuous learning
* Drive performance management, succession planning, and skills development initiatives
Stakeholder & Vendor Management
* Build and maintain strong relationships with customers, ensuring service delivery meets contractual commitments
* Collaborate cross-functionally with internal teams including Engineering, IT, Finance, PMO, and HR
* Manage third-party vendors to ensure service quality, performance, and compliance
* Provide clear, consistent reporting and communication to stakeholders
Network Transformation & Decommissioning
* Support the migration of legacy telecom networks to IP-based and fibre-based technologies
* Contribute to the planning and execution of network transformation programmes
* Lead or support the decommissioning of obsolete infrastructure in a controlled and efficient manner
* Ensure minimal customer impact during transition activities
Compliance, Risk & Governance
* Ensure adherence to all relevant regulatory, legal, and internal compliance requirements
* Maintain operational documentation, reporting standards, and audit readiness
* Identify operational risks and implement effective mitigation strategies
* Ensure compliance with company policies, including Health & Safety, Environmental, Quality, and Information Security
Financial & Cost Management
* Manage operational expenditure (OPEX) associated with the NOC
* Identify and deliver cost optimisation initiatives without compromising service quality
* Balance financial efficiency with operational performance and customer outcomes
About you
Experience & Technical Expertise
* Strong experience in telecom operations, network management, or NOC environments
* In-depth knowledge of legacy telecom technologies, including: TDM switching systems (e.g. Ericsson AXE, Nortel DMS, Siemens EWSD)
* Copper access networks and transmission systems / Experience with network monitoring tools and OSS platforms
* Proven track record in incident and problem management
* Understanding of migration to VoIP and IP-based network architectures
* Demonstrated experience in leading technical teams within a 24/7 operational environment
Preferred Qualifications
Bachelor's degree in Telecommunications, Electrical Engineering, or related field
Certifications in telecom or network management (e.g., ITIL, Cisco, etc.)
Experience in large-scale network transformation programs
Benefits
* Competitive Base Salary
* Additional standard company benefits
* 25 days holidays (including Bank Holidays)
* Career Development opportunities due to company growth
About us
At TXO, we are transforming technology for a more sustainable future. Our people enable organisations worldwide to optimise and transform technology across its entire lifecycle, helping customers unlock value while reducing environmental impact through circular economy solutions.
Working at TXO means contributing to real-world change. Our global teams support critical infrastructure for customers in more than 140 countries, extending the life of technology, reducing waste and helping organisations operate more sustainably. From engineering and operations to sales, finance, supply chain and corporate functions, every role plays a part in delivering meaningful impact.
We combine global reach with local expertise, creating opportunities to work on complex challenges across technology, commercial, operational and business disciplines. Our culture is built on collaboration, innovation and technical excellence, empowering our people to deliver practical solutions that make a measurable difference.
As we continue to grow globally, backed by TowerBrook Capital Partners' impact strategy, we are committed to building an inclusive environment where our people can develop, thrive and help shape the future of sustainable technology.