Permanent
Full Time (40 hours per week)
Are you highly organised?
Do you enjoy working in a fast-paced environment within a busy team?
Are you able to build and maintain positive relationships and deliver excellent customer service?
If so, we’d love to hear from you!
We’re currently recruiting a Planner to work within our team. You will work alongside our planning team, scheduling repairs on both domestic, void, and commercial contracts.
The key purpose of this position is to provide a quality repair service to both our customers and the community and be the first point of contact for queries relating to works scheduled and emergency repairs.
In your role as a Planner, you will:
* Act as the first point of contact for our operatives and subcontractors.
* Maximise the efficiency of operatives' schedules.
* Ensure all appointments and emergency repairs are completed within priority timescales.
* Keep customers informed about their scheduled appointments.
* Notify managers of any resourcing challenges that may impact performance.
* Liaise with subcontractors and suppliers, handling queries and processing invoices.
What we're looking for:
* Strong verbal and written communication skills.
* Excellent organisational skills.
* Ability to thrive in a fast-paced environment.
* Capability to build and maintain effective internal and external relationships.
* Experience in social housing or repairs planning would be beneficial
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Three Sixty terms and conditions.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing date: 20th November 2025
Interview date: 26th November 2025