Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550
Join to apply for the Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 role at RR
Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550
Join to apply for the Head of Operations – Exec Coaching to Education Leaders. UK Remote – 19550 Ref: 19550 role at RR
Ready to Make Stuff Better? We thought so.
Since 2017, MSB has grown from a two-person dream to a thriving global team delivering extraordinary coaching and leadership development to the biggest names in international education. Now we’re looking for a brilliant Head of Operations — someone who enjoys solving complex problems, turning chaos into clarity, and optimizing systems.
You’ll be the operational engine that keeps MSB running smoothly — from client delivery to building simple, human-first systems that empower our team and delight our partners. If you love people and processes, believe that great systems can unlock great relationships, and want to be part of a culture where adventure, integrity, and meaningful conversation matter, we’d love to meet you.
We offer: 5 extra days off a year for adventures, a competitive salary (£55,000 - £60,000), a £2,500 personal development budget, leadership coaching, flexible working, employee share options, and more.
The Role at a Glance:
* Position: Head of Operations
* Location: Remote with occasional meetings in London or Manchester
* Salary: £55,000 - £60,000 + 35 days holiday including bank holidays + 5 days adventure
* Type: Permanent, Full-Time
About Us:
Since starting in 2017 with just two founders and £40k turnover, MSB has grown into a global coaching company with a core team of 6, 24 associates, approaching £1 million in revenue. We provide executive coaching for international school leaders, working with top groups like Nord Anglia, GEMS, and ESF. Our coach training boasts a 100% NPS, and our partnerships continue to expand.
The Head of Operations Role:
You will be the key person ensuring smooth operations behind the scenes, leading our systems (especially HubSpot or similar tools), managing data, optimizing processes, and supporting decision-making to fuel growth and client satisfaction.
Key Responsibilities:
1. Operations Management: Oversee daily operations, system integration, data accuracy, and team events.
2. Data & Reporting: Manage data, produce impactful reports and dashboards, ensure GDPR compliance.
3. Risk & Troubleshooting: Monitor systems, assess risks, resolve issues proactively.
4. Strategy & Process Improvement: Drive automation, streamline processes, align with business goals.
5. Stakeholder Support & Training: Support and train team members on tools and systems.
About You:
* A people lover who listens and creates space for clients.
* Motivated, results-driven, with a strong moral compass.
* Analytical, organized, efficient.
* Self-starter, capable of team and solo work.
* Excellent communication skills, both written and verbal.
* Problem solver, decisive, adaptable, detail-oriented, quality-focused.
* Passionate about personal and professional growth.
Qualifications & Experience:
* Leadership experience in SME operations, preferably in education.
* Experience improving operations and systems.
* Proficiency with CRM and spreadsheets.
* Bachelor’s degree or 5+ years relevant experience.
* Experience in the international education sector or coaching services.
What We Offer:
* Salary: £55,000 - £60,000
* Share scheme (under consultation)
* Growth in a purpose-driven, innovative company
* Supportive team environment with opportunities for development
* £2,500 professional development budget
* Up to 5 adventure days annually
* Flexible working arrangements
Join Us:
If systems excite you, spreadsheets are your thing, and you want to help a values-led company grow, apply now. Bring your operational expertise and sense of adventure. We look forward to meeting you!
Apply now and let’s do something extraordinary.
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