In this newly created role, you will manage the delivery of HR Operations for Vanguard Europe. You will a high performing team ensuring all HR Operational services are provided efficiently. This role is pivotal in driving operational excellence, improving processes, and ensuring compliance across the Europe HR function.
About Vanguard
Vanguard is an investment company unlike any other. It was founded by Jack Bogle in the US in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients. Jack helped bring investing to the masses with the index fund. Index funds do not pick individual shares or bonds to beat the market. They track the performance of the entire market. Or as Jack put it, "Don't look for the needle in the haystack. Just buy the haystack!". We have stood for low-cost, uncomplicated investing ever since. Over the last 50 years people have come round to our way of thinking and more than 50 million investors worldwide now trust us with their money.
Key Responsibilities
Lead, hire, and develop a high-performing team, setting clear performance standards and providing coaching and training
Own the HR & TA operational agenda striving for BAU Excellence. Monitor team capacity and performance to meet demands
Develop and analyse key metrics to identify process improvements and enhance service delivery
Manage escalations and complex HR operational requests, ensuring timely resolution.
Promote HR self-service tools and support complex transactions
Communicate process changes and updates across HR and business leaders
Identify trends and recommend improvements to HR operational processes
Participate in special projects and other duties as required
Qualifications
Experienced HR Operations leader with a proven track record of success
Strong leadership and coaching skills able to articulate previous success in growing and developing a high performing team
Excellent communication and relationship building skills. Ability to influence a broad range of stakeholders
Disciplined executor, able to maintain focus on the initiatives that will yield the greatest impact
Special Factors
Vanguard is not offering sponsorship for this position
This is a hybrid position and would require you to work in the office Tuesday-Thursday
Why Vanguard?
Vanguard is a different kind of investment company. It was founded in the United States in 1975 on a simple but revolutionary idea: that an investment company should manage its funds solely in the interests of its clients.
This is a philosophy that has helped millions of people around the world to achieve their goals with low-cost, uncomplicated investments.
It's what we stand for: value to investors.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose: to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Our commitment to equal employment opportunity
Vanguard is an equal opportunity employer. Vanguard is committed to providing all crew members a working environment that is free from discrimination, prejudice and bias. Through this Equal Employment Opportunity (EEO) Policy, Vanguard reaffirms its commitment to equal employment opportunity for all applicants and crew members without regard to race, color, national origin or ancestry, religion, gender, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran or military status. In addition, Vanguard prohibits discrimination based on genetic information, as well as any other characteristic protected by federal, state or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Vanguard. Please inform careers@vanguard.com if you need assistance completing this application or to otherwise participate in the application process.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.