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Regional Aftersales Manager, London (Chiswick)
Client: OMODA UK
Location: London (Chiswick), United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
About Us:
OMODA & JAECOO
OMODA & JAECOO are new brands built by Chery Group, a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of Chery Group, focusing on the R&D, production, and sales of passenger cars.
Chery Motors
Since its founding, Chery has adhered to a technology-driven strategy, creating a vehicle brand with international competitiveness. Chery has become the first passenger vehicle enterprise in China to master core technologies and has established a global sales and service network covering over 80 countries.
Main Responsibilities:
1. Investor Relationships
* Develop robust relationships with your Region’s Retailers, managing elements covering reward, challenge, and penalty.
* Interact across the board within our Retailers, adapting your dialogue accordingly.
2. Customer Experience
* Become directly involved in Customer cases and take ownership of the Customer journey, ensuring swift resolutions.
3. Technical Support & Warranty Claims: Case Support
* Support Technical and Warranty Teams with managing Dealer objections and timeframes.
* Conduct frequent dealer visits to measure the Network’s ability to deliver optimum Customer Experience.
4. Performance Management
* Manage metrics within the Dealer Balance Scorecard (DBS) and ensure positive performance trends.
5. Brand Ambassador
* Attend and support Brand events, which may occur outside your Region and business hours.
KPI’s:
1. Customer Complaint Resolution
* Manage Customer cases to ensure timely resolutions and adherence to operating standards.
2. Dealer Balance Scorecard (DBS) Improvements
* Focus on maintaining positive trends and addressing negative KPI performance.
3. Special Project Champion
* Take ownership of Special Projects to improve commercial propositions and processes.
Requirements:
* Robust, calm, and efficient operator capable of handling a broad range of topics.
* Natural relationship builder, with existing and new networks relied upon frequently.
* Able to manage a busy diary that may change at a moment’s notice.
* Adaptable and willing to take new instructions in a dynamic business environment.
* Proficiency in Microsoft Office, including reporting and data analysis platforms.
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