Job overview
Are you motivated and ambitious, with a desire to build a successful career in professional sales? Do you have the drive and passion to make a difference by delivering exceptional service? If you have experience working in a regulated contact centre environment in a telephone-based customer service role and thrive in a fast‑paced, dynamic setting, this is your opportunity!
At AXA Global Healthcare we’re looking for a French or Spanish‑speaking Direct Sales Consultant to join our team in Tunbridge Wells on a full‑time, permanent basis. In this role, you’ll engage with customers who have directly enquired about our International Private Healthcare Insurance. You’ll listen carefully to their needs, offer tailored solutions, and handle sensitive conversations with empathy—translating complex information into simple, relatable language to build rapport and convert enquiries into sales. Fluency in either French or Spanish, along with English, is required. Alongside your base salary, you’ll earn a monthly commission based on performance.
Key responsibilities
* Engage with customers on the phone who have expressed interest in International Private Healthcare Insurance and convert these enquiries into sales.
* Listen carefully to understand customers’ needs and motivators, providing tailored cover options in a non‑advisory environment.
* Communicate complex product information clearly and empathetically, handling sensitive conversations with care.
* Build rapport and trust with customers to enhance their experience.
* Thrive in a supportive, collaborative environment that encourages teamwork and mutual success.
Work arrangements
Work smart: balance time between home and the office. You’ll work at least two days a week (40 %) away from home, moving to three days a week (60 %) in the future. Away from home means attending the office, visiting clients or attending industry events.
Working hours & shift pattern
Full‑time, 37.5 hours per week, Monday to Friday, with shifts scheduled between 8 am and 5 pm. No evenings or weekends.
Induction & training
Start with a four‑week programme, followed by one‑to‑one coaching, role play and live listening with your sales team. Sessions are designed to motivate, inspire and support your sales techniques.
Your skills & experience
* Fluent in spoken and written English, and in either French or Spanish.
* Experience in a regulated contact centre with a telephone‑based customer service role.
* Ability to connect with a variety of people over the phone and via email, translating complex information simply while following a call guide.
* Customer‑focused, empathetic, able to build rapport and assess situations quickly while conducting yourself professionally.
* Receptive to regular coaching and feedback, taking accountability for self‑development.
* Motivated, resilient, ambitious and determined to succeed.
* Excellent attention to detail and ability to meet deadlines in a fast‑paced environment.
* Proficiency in multiple IT applications and MS Office.
Eligibility & regulatory requirements
As a precondition of employment, you must be eligible and authorised to work in the United Kingdom. This position is defined as an Insurance Distribution Directive (IDD) role, so successful candidates will undergo background screening every four years with annual intermediary declarations.
We’re proud to be an Equal Opportunities Employer and do not discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please contact laura.venables@axa-uk.co.uk for accommodation.
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