Job Description
20 weeks contract role with a Local Authority
Job Summary:
• Responsible for the day-to-day management of housing services for approximately 6,000 council tenants and 1,500 leaseholders.
• Deliver consistent landlord services, support residents in addressing health, wellbeing, financial resilience, training, and employment issues.
• Provide tenancy management oversight, resolving resident concerns in line with policy and procedure, and promote inclusive and stronger communities.
Key Duties/Accountabilities (Sample):
• Holistic tenancy management, including rent recovery and anti-social behaviour case management.
• Support victims of domestic abuse and promote positive lifestyle changes among residents.
• Manage adult and child safeguarding issues in line with legislation and organisational policy.
• Conduct mutual exchanges and liaise with residents to maintain positive engagement.
• Maintain detailed, evidence-based records with accuracy and attention to detail.
• Use the NEC (Northgate) system for housing management operations.
• Work independently and collaboratively within teams, demonstrating flexibility and adaptability.
• Prioritise workloads effectively in a fast-paced environment while maintaining high service standards.
• Promote excellent customer service, problem-solving, and professional communication with residents, colleagues, and partners.
Skills/Experience:
• Proven experience in housing management, tenancy oversight, and delivering resident-focused services.
• Knowledge of housing legislation, welfare reform, and tenancy management.
• Experience in safeguarding, anti-social behaviour management, and domestic abuse support.
• Strong customer service skills, with an ability to handle sensitive and distressing situations empathetically.
• Proficient in housing management systems, ideally NEC (Northgate).
• Excellent verbal and written communication, with record-keeping and reporting skills.
• Ability to work autonomously and as part of a team with minimal supervision.
• Strong organisational, prioritisation, and problem-solving skills.
• Demonstrated partnership working, networking, and stakeholder engagement.
• Full UK driving licence and ability to travel between sites as required.
Additional Information:
• Bi-Weekly Payments.
• Hybrid working: minimum 3 days on site, 2 days remote.
• Role is subject to DBS disclosure.
Requirements
• Proven experience in housing management, tenancy oversight, and delivering resident-focused services. • Knowledge of housing legislation, welfare reform, and tenancy management. • Experience in safeguarding, anti-social behaviour management, and domestic abuse support. • Strong customer service skills, with an ability to handle sensitive and distressing situations empathetically. • Proficient in housing management systems, ideally NEC (Northgate). • Excellent verbal and written communication, with record-keeping and reporting skills. • Ability to work autonomously and as part of a team with minimal supervision. • Strong organisational, prioritisation, and problem-solving skills. • Demonstrated partnership working, networking, and stakeholder engagement. • Full UK driving licence and ability to travel between sites as required.