Assistant Store Manager – Big Yellow Self Storage (Epsom, England)
Responsible for supporting the Store Manager in driving store performance and developing the team, delivering exceptional customer service and operating according to company values.
Base Pay
£29,627 per annum (OTE £32,589). Hours: 40 hours per week, 5 out of 7 days, early and late shifts covering opening and closing times.
Benefits
* Competitive rates reviewed annually
* Quarterly team bonuses average 10‑12% (max 25%)
* Additional day off for your birthday
* 28 days holiday entitlement, increasing with service
* Training and support from day one
* Great pension and sharesave schemes
* Social events throughout the year
* Family‑friendly policies including enhanced maternity, paternity, adoption packages
* Free on‑site parking
* Cycle to work scheme and gym discounts
* Vouchers for important life events, birthdays and long service rewards
* Day off to volunteer for a charity partner
* Access to wellbeing support and employee assistance programme (EAP)
Responsibilities
* Lead from the front and work shoulder to shoulder with the team
* Manage, recognise and reward the team whilst maximising store performance
* Identify potential in staff to build a strong talent pipeline
* Create a positive work environment
* Own the store’s financial contribution to drive sales and control costs
* Ensure the highest level of customer service
* Maintain commercial awareness of competitors to improve performance
* Take responsibility for all store operations in the Store Manager’s absence, including cleanliness, safety, security and accurate administration
* Encourage a positive and flexible approach to daily management of the store/team
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales, Customer Service, and Management – Retail industry
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