Pinnacle Group are looking for a motivated and experienced Helpdesk Operator/Administrator to work out of our office in Thorpe-le-Soken, Clacton. You will be joining our Facilities Management team who oversee the facilities management of schools across the Clacton area. You will be responsible for managing the processes and administration of the FM office, including managing the input of data, creating reports, finance management and generally assisting the Contract manager in the administration of the contract. This is a full time, 8.30am to 5pm, Monday to Friday position. Who We Are Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities Will Include Help Desk duties, including answering the phone, logging calls, reporting to site teams & sure jobs are closed within the KPI’s. Management of Finance and invoices, including updating the tracker, recharges, correctly coding invoices and proper filing of all relevant documents. To answer general correspondence and to produce documentation, i.e. letters, policies, schemes of work etc, using appropriate available technology. To produce a database of standard letters files to ensure school wide consistency. Dealing with general enquiries and complaints from school staff, stakeholders etc. Logging and liaising with third party requests for booking school facilities. Producing performance monitoring data from the Help Desk. Assisting the Compliance Manager in producing reports, monitoring data, implementing QA procedures etc Key Requirements Good time management skills. Good level of spoken and written English. Conversant in Excel, Word and PowerPoint. Experience using CAFM systems. Facilities management experience would be advantageous. Our Offer The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme