Credit controller

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market-leading, multi-million-pound retail business? After delivering our 20% market share goal of "one in five" in 2023, we have launched our new goal - Mission 365 - targeting £365 million of sales Role Purpose To manage and reduce company debtor balances by ensuring timely collection of outstanding invoices. The role operates in a high-volume, fast-paced environment, requiring strong organisational skills, resilience, and the ability to adapt quickly to changing priorities and customer demands. Key Responsibilities: Account Management Manage a high-volume ledger of customer accounts Ensure prompt collection of outstanding debts within agreed credit terms Allocate incoming payments accurately and resolve discrepancies Monitor aged debt reports and prioritise high-risk accounts Customer Contact Proactively contact customers via phone and email to chase overdue payments Respond to incoming calls and emails to assist customers and internal departments Handle queries, disputes, and escalations effectively and professionally Negotiate payment plans where necessary Credit Compliance Assess customer creditworthiness and make recommendations on credit limits Ensure adherence to company credit policies, approvals, and procedures Escalate high-risk accounts or potential bad debts appropriately Maintain accurate records of all communication and account activity Key Skills: Strong ability to work in a high-pressure, high-volume environment Excellent communication and negotiation skills Highly organised with strong attention to detail Resilient and confident when dealing with difficult conversations Ability to prioritise workload and meet tight deadlines Experience & Qualifications: Minimum of 3-5 years credit control experience in Credit Control Experience managing key or complex accounts essential Strong Excel skills (VLOOKUP, pivot tables desirable) Knowledge of Microsoft Dynamics beneficial CICM qualification (or working towards) is an advantage but not essential Personal Attributes: Proactive and self-motivated Professional, calm, and confident manner Strong integrity and confidentiality Positive attitude with a willingness to support team goal What we'll do for you In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will give you a share of our success (up to 20% of your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. Diversity, Equity and Inclusion At Topps Group we believe that diversity isn't just a box to tick. We are committed to creating an authentic 'One Topps' culture, where our colleagues feel included and supported regardless of who they are or where they are from We actively welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, ages, religions, and socio-economic backgrounds. If you need any adjustments during the recruitment process, just let us know-we're here to support you. Join us in shaping a culture where inclusion is more than a policy-it's a daily practice.Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.