CUSTOMER SERVICE ADVISOR
TEMPORARY UNTIL THE NEW YEAR
MONDAY TO FRIDAY 8:30AM TILL 5:00PM
£13.10 PER HOUR
NG15 – NOTTINGHAM
WEEKEND WORK WILL BE REQUIRED DURING BUSY PERIODS 9AM – 2PM
Our client here at Elizabeth Michael is currently seeking an experienced temporary to permanent customer support advisor. You will be working within a great environment with a very friendly and welcoming team providing support to new and existing customers.
Main responsibilities:
Manage and download, Check and input web orders throughout the day
Respond to enquiry emails
Respond to complaint emails
Respond to complaint/query messages on chat
Assisting with overflow of calls as directed
To ensure a consistently high level of service is provided by;
Ensure that any incoming calls of complaint, follow up or enquiry are dealt with promptly or routed to the relevant person/department efficiently
Experience:
Computer literate to a competent level (MS office, including a good understanding the Excel and Word)
Competent in the use of email and internet
Incoming telephone order taking and customer service experience
Experience of dealing with the public
EMA25