Overview
Join to apply for the Tenancy Coach role at Yorkshire Housing.
We’re excited to be on the lookout for a Tenancy Coach to join our team. As our Tenancy Coach, you’ll be at the heart of our mission, empowering people to sustain their tenancies and thrive in their communities. Yorkshire Housing is committed to helping customers live comfortably and independently in homes they’re proud of.
We’re dedicated to creating communities where people can thrive, not just reside. By putting people at the heart of everything we do, we ensure that support doesn’t stop at the front door—we’re here to guide, encourage, and uplift each individual on their journey to sustainable, fulfilling tenancies.
Sounds right up your street? Read on for more info!
Responsibilities
* Delivering tailored tenancy support to existing and future customers, helping them develop the skills and confidence to maintain their homes.
* Working with customers to set achievable, goal-focused plans that promote independence and wellbeing.
* Providing expert advice, information, and signposting to ensure customers have everything they need for a successful tenancy.
* Building strong relationships with internal teams and external partners to deliver the very best service.
* Acting as an ambassador for Yorkshire Housing, raising the profile of our Tenancy Coaching service across the organisation and beyond.
Qualifications
* Experience in social housing and/or support sectors, with a passion for doing the right thing for customers.
* A good understanding of the challenges faced by at-risk customers and the barriers to tenancy sustainment.
* Knowledge of welfare benefits, budgeting, safeguarding, and employment pathways.
* Excellent communication, advocacy, and negotiation skills.
* Organised, self-motivated, and able to work flexibly—whether you’re in the hub, at home, or out and about.
* A full UK driving licence and access to a car for business use.
Nice to have
* A Level 3 (or above) Certificate in Housing
* Coaching qualifications or experience
* Skills or training in counselling or mediation
Why apply?
It’s more than a job—it’s a chance to support our customers with impact, grow your career, and help shape the future of Yorkshire Housing. We celebrate diversity and inclusion, and we want everyone to feel free to be themselves at work. If you’re ready to make a positive impact and have fun while you’re at it, we’d love to hear from you!
This is a full-time (35 hours per week) permanent opportunity with a salary of up to £ 34,972.21.
Plus £2,000 car allowance per annum, for a 35 hour week plus 26 days annual leave (rising annually to 30 days) plus Bank Holidays.
Benefits
We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, access to a variety of retail discounts, and a pension scheme with employer contributions matched up to 9%.
Our people’s health and wellbeing are a top priority, with a wellbeing support package including access to free fitness classes, an instant My GP service, and free counselling sessions with a trained professional.
The fine print
The closing date for applications is 05.10.25, but we might close early if we receive lots of great candidates, so don’t hang around. If you’re applying for this role internally, inform your current line manager.
FYI – this role requires a basic DBS check.
Employment information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Customer Service
* Industries: Non-profit Organizations, Housing Programs, and Housing and Community Development
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