About The Role
Do you want to be part of a new team, serving our NHS and putting our people and customer experience at the core of everything we do?
Do you enjoy exploring new ways of working and supporting stakeholders through this?
Role Summary:
NHS Professionals is a trusted workforce provider to the NHS and is currently undergoing an exciting period of change.
We are transforming our technology to enhance our services and expanding our reach to more customers.
With this, there is an opportunity to continually improve our processes and ways of working to deliver a seamless customer experience.
We pride ourselves on our passionate and dedicated teams that focus on placing people in caring roles.
To support this, we are seeking a lean thinking continuous improvement lead to identify, assess, and execute initiatives that enhance our processes, drive operational service delivery, and facilitate easier engagement for our customers.
You should be experienced and confident in leading small to medium-scale business improvement initiatives and demonstrate strong leadership and communication skills to influence at all levels.
Skills / Responsibilities:
* Develop and implement a suitable continuous improvement framework, identifying opportunities, assessing and prioritizing initiatives, planning changes, and analyzing outcomes.
* Coach and influence senior stakeholders on best practices, consistency, and governance to prevent unnecessary CI projects.
* Use excellent communication skills to build relationships and credibility with senior stakeholders within the Chief of Staff office and the wider business.
* Apply Lean thinking to analyze processes and systems, using data to support insights that improve customer and colleague experiences, and drive process effectiveness.
* Utilize process improvement methodologies such as Lean and Six Sigma to enhance processes and the overall experience.
* Provide business partnership and thought leadership, becoming a trusted advisor on process efficiency and customer experience improvements.
* Collaborate with stakeholders to gather requirements and explore innovative, cost-effective solutions using process improvement methods.
* Establish forums and governance models to oversee change approvals and prioritization with stakeholder engagement.
About The Candidate
Skills we are looking for:
* Experience with Operational Excellence and Continuous Improvement methodologies like Lean/Six Sigma within large, complex, matrixed organizations.
* Proven experience creating recruitment or workforce management Lean processes.
* Strong business acumen, ideally in customer-focused or professional services organizations.
* Ability to build effective, sustainable relationships and manage expectations across multiple stakeholders, becoming a trusted partner.
* Ability to challenge, build credibility, and influence change at all organizational levels.
* Deep understanding of systems and process optimization.
* Proven ability to use data to generate valuable insights for the business and stakeholders.
* Ability to develop simple solutions for complex problems.
We offer hybrid working, primarily from home, with the contractual base at the nearest office—Hemel Hempstead, London, or Leeds—with occasional office visits for team meetings.
About Us
In return, we offer:
* Generous annual leave of 27 days plus bank holidays
* Commitment to talent management and development
* Values Star of the Month award, recognizing colleagues or teams, with a chance to win £100 shopping vouchers
* Up to 10% pension contribution
* Life Assurance, Group Income Protection, Wellbeing Program, Employee Assistance Program, discounts platform
NHS Professionals (NHSP) runs the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts. We are owned by the Department of Health and Social Care and reinvest surpluses into the NHS. We are proud to be a Top Employer, reflecting our commitment to a great workplace for all employees.
We are committed to Equality, Diversity & Inclusion, aiming to build a diverse workforce, embed EDI practices meaningfully, and create a psychologically safe environment where everyone can thrive. We welcome applications from minority groups and will support an equitable process.
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