We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Helpdesk Co-ordinator to provide comprehensive administrative support. The firm offers a competitive salary between £24k - £26k, negotiable depending on experience, plus discretionary bonus, training, on-site parking, pension and 20 days annual leave (increasing with service) bank holidays. To be successful, you will have exceptional prioritisation, planning and communication skills and can deal with a wide range of people from Managing Directors to contractors. Main duties of the role include: - To provide support on the reactive maintenance help desk for clients/contractors. - To input job requests/works orders via the Qube/Planet software system and completing all requisite fields. - To respond to telephone calls from a dedicated direct maintenance telephone line. - Chasing contractors for updates and completion on all works carried out. - To arrange for quotations on any costed works. - To operate within a team and promote amicable working relationships. - To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks. - Processing contractor invoices. - To carry out other duties for the company as reasonably required from time to time. - Preparing reports for key clients. Essential: - Good administration skills - Good telephone manner - A good understanding of Microsoft Office software packages and general IT knowledge. - Great communication and customer service skills. - Strong organisation skills. Nice to have: - Previously worked in a similar helpdesk or scheduling role. - Previous experience within a property management environment or FM administration role. If you are an experienced Helpdesk Co-ordinator or Administrator with good telephone skills, please apply, wed like to hear from you.