Salary: £24,000 - 28,000 per year Requirements: A degree in IT, Computer Science, or a related field (preferred but not essential) Basic knowledge of computer systems, networks, and operating systems Strong problem-solving skills and attention to detail Excellent communication and customer service skills Ability to prioritise tasks and manage multiple support requests A proactive attitude and willingness to learn new technologies Responsibilities: Providing first-line technical support to users via phone, email, or ticketing systems Diagnosing and resolving hardware, software, and network-related issues Logging and tracking incidents and service requests through the helpdesk system Escalating complex technical issues to senior IT staff when necessary Assisting with system setup, user account management, and access permissions Supporting IT projects, upgrades, and maintenance activities Technologies: Hardware Support Network More: We are a growing and innovative organization looking for a proactive Helpdesk Analyst to join our IT support team. This is an excellent opportunity for someone passionate about technology and problem-solving to gain hands-on experience while supporting users and ensuring smooth day-to-day IT operations. You will receive structured training and mentorship from experienced IT professionals, and be part of a collaborative and supportive team environment. We offer a competitive salary and benefits package. last updated 11 week of 2026